Zak Deroche
Colorado Springs,CO
Summary
Dynamic restaurant manager with extensive experience overseeing operations and driving team success in fast-paced environments. Proven track record in staff training and development, performance evaluation, and implementing continuous improvement strategies that enhance productivity and efficiency.
Overview
26
26
years of professional experience
Work History
General Manager
Dave's Hot Chicken
Colorado Springs, Colorado
09.2023 - Current
- Recruited, hired, and trained initial personnel for three NROs, working to establish key internal functions and outline scope of positions for new locations.
- Directed overall operations to optimize service efficiency and enhance customer satisfaction.
- Implemented staff training programs to improve team performance and operational standards.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Jersey Mike's Subs
Colorado Springs, CO
06.2020 - 08.2023
- Create weekly schedules based on predicted staffing needs, budget and employee requests.
- Develop monthly and quarterly budget with updated ordering, staffing and marketing costs.
- Increased sales YOY by 40%.
- Utilized previous expertise at large, full service restaurants to shape my location's future as a true competitor in the franchise.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
Server, Trainer, Hospitality Lead
P.F. Chang's China Bistro
Ft. Worth, TX
05.2012 - 05.2020
- Facilitated training for new servers on menu knowledge and service standards to elevate team performance.
- Guided new hires through comprehensive training programs to foster rapid productivity and integration into the team.
- Oversaw daily operations to ensure compliance with safety protocols and operational standards.
Server, Head Trainer, Bartender, FOH/BOH Manager
Uncle Julio's Fine Mexican Food
Ft. Worth, TX
04.2000 - 03.2010
- Built sales forecasts and schedules to reflect desired productivity targets.
- Communicated well and used strong interpersonal skills to establish positive relationships with employees and guests.
- Compiled and maintained records of food use and expenditures.
Skills
- Staff development
- Effective team leader
- Efficient multi-tasker
- Inventory organization
Timeline
General Manager
Dave's Hot Chicken
09.2023 - Current
General Manager
Jersey Mike's Subs
06.2020 - 08.2023
Server, Trainer, Hospitality Lead
P.F. Chang's China Bistro
05.2012 - 05.2020
Server, Head Trainer, Bartender, FOH/BOH Manager
Uncle Julio's Fine Mexican Food
04.2000 - 03.2010