Zak Koshio
DoorDash Inc.
San Francisco,CA
7
years of professional experience
Versatile and dynamic Operations Manager with a proven track record in workflow optimization, KPI tracking, and project management. Successfully led diverse teams to achieve strategic objectives and streamline operations in a variety of industries with a core focus on warehousing and inventory management.
Work History
Operations Manager
4 Years 3 Months- Consistently launched and managed multiple ops teams across the US, with high success in achieving objectives strategically. Responsible for up to 20 direct reports. Teams specialized in a variety of tasks, from Mx catalog validation to Internal feature testing. Skills used but not limited to: Team management, data management & collection, scaling and launch management, KPI tracking, compliancy management, budget proposal & allocation & limited resource management.
- Assisted in developing early process flows for internal ops tool via collaboration with engineering teams. Used efficiency based logic & field testing, to create simple, practical and accurate features that would ease or eliminate previous stress points. Consistently provided input and testing until the tool was launched and implemented fully.
- Created and maintained a consistent database of SOPS for all collection and task processes.
Director of Warehouse Operations
6 Months- Designed and executed launch of two 15,000 sq ft fulfillment centers in SF Bay Area, streamlining operations and enhancing service delivery. Led the initial design and implementation of lean warehousing principles such as Six-sigma, Kanban, Kaizen & 5s methodologies, while using KPI tracking to create & maintain efficiency optimized fulfillment. Responsibilities performed but not limited to: Commercial real estate negotiation, process design and implementation, inventory management, OSHA compliance. SOP development & implementation, facility management, access control, cross team collaboration to rapidly solve ops blockers (Eng, CS, 3PL).
- Fully designed and implemented dual pick / pack order cue system into WMS while simultaneously creating app based picking tool utilizing the flow. Reduced delivery vehicle replenishment times by 89% and vehicle time OOS by 60% consistently. Manually designed all process flows, eliminated stress points via physical testing and collaboration with engineering to launch.
- Fully designed and implemented mobile warehousing solution utilizing custom delivery vehicles. Negotiated and managed contract with fabricator to execute vehicle builds based on design for Mercedes Sprinter. Designed and implemented a robust & accurate location based bin picking solution within vehicles that directly attributed to the 46% increase in onboard SKU capacity. Additionally attributed a 28% decrease in pick / pack time due to item location accuracy.
Launch Manager II
6 Months- Executed 6 rapid 10,000 sq ft MFC launches across U.S. with setup consistently under 72 hours by coordinating the creative use of various contractors. Created a 100% cost inclusive replicable launch blueprint utilized in future launches.
- Oversaw full account and facility management for 6 MFC locations (SF01, SFO2, LAX1, LAO1, MIA1, NY1). Implemented centralized asset tracking, CCTV & Access control systems across all facility locations.
- Designed and implemented SOPs throughout MFC locations ensuring full consistency throughout daily pick & pack operations. Revised and made any adjustments as needed through collaboration and testing.
Inventory Controller
3 Months- Managed inventory levels using WMS systems to ensure accurate stock availability and facilitate replenishment.
- Conducted regular inventory audits & cycle counts to determine root causes and maintain compliance with inventory level standards.
- Streamlined receiving, inter-store transfer and online order pickup processes resulting in improved efficiency and organization overall.
- Developed SOP & training materials for new staff on inventory control procedures and best practices pertaining to receiving, storing and shelf stocking.
Operations Supervisor
1 Year 5 Months- Implemented process improvements, reducing operational delays and increasing workflow efficiency.
- Coordinated scheduling and training for staff, enhancing team productivity and performance overall.
- Coordinated scheduling and training for staff, enhancing team productivity and performance.
- Oversaw all inbound inventory shipments, sorting & storage. Additionally oversaw all outbound customer orders to delivery partners.
- Consistent communication with senior management and CS to resolve and further mitigate any fulfillment issues.
Skills
Operations oversight
Inventory control
KPI tracking
Budget optimization
Workflow optimization
Strategic planning
Project management
Policies and procedures implementation
Performance monitoring
Continuous improvement
Compliance management
Staff development
Issue resolution management
Client relationships
Interpersonal communication
Timeline
Operations Manager
DoorDash Inc.
05.2022 - CurrentRead More
Director of Warehouse Operations
Popcorn Van (Dissolved)
09.2021 - 03.2022Read More
Launch Manager II
FAST AF
03.2021 - 09.2021Read More
Inventory Controller
Cole Hardware
11.2020 - 02.2021Read More
Operations Supervisor
FAST AF
04.2019 - 09.2020Read More