Zaka Aamir
Houston ,TX
Summary
Dynamic Operational Manager with a proven track record at SZH INC, enhancing team productivity and customer satisfaction through strategic communication and effective training. Skilled in cost control and decision-making, I successfully optimized inventory management and led comprehensive compliance initiatives, driving operational excellence and fostering strong client relationships.
Overview
7
7
years of professional experience
Work History
Operational Manager
SZH INC
Houston, TX
03.2022 - 01.2025
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Sales Manager
Mobile Hut Inc
Alvin, TX
01.2018 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Car Salesperson
MotorWorld
Houston, TX
06.2020 - 11.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
Education
Associates - Associates of Arts And Business
Houston Community College
Houston, TXSkills
- Customer service
- Operations management
- Decision-making
- Team leadership
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
English
Full Professional
Timeline
Operational Manager
SZH INC
03.2022 - 01.2025
Car Salesperson
MotorWorld
06.2020 - 11.2021
Sales Manager
Mobile Hut Inc
01.2018 - 06.2022
Associates - Associates of Arts And Business
Houston Community College