Zakaria Aggab
Long Island City,NY
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Pod Hotel Brooklyn
Williamsburg, NY
04.2024 - Current
- Manage guest check-ins and check-outs.
- Assist with luggage when the bellman is unavailable and handle reservations.
- Answered phones, responded to inquiries, and took messages.
- I provide exceptional customer service, addressing guest needs and inquiries, and performing various administrative tasks to ensure a smooth and welcoming experience for all guests.
Front Desk Agent
Az Hotels
Algiers, Algiers
02.2022 - 07.2023
- Inputted guest information into computer system accurately and securely.
- Provided information about hotel amenities, services, and local attractions.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Maintained cleanliness of lobby area at all times.
- Answered phones, responded to inquiries, and took messages.
- Monitored security cameras in lobby area as needed.
Education
Bachelor of Science - Banking And Financial Support Services
El Taref University
Algeria06-2023
Hospitality And Tourism -
Institute of El Taref
El Taref, Algeria01-2022
High School Diploma -
Seray Ahmed
Algeria09-2020
Skills
- Guest Relations
- Front Office Support
- Hospitality services
- Property Management Systems
- Microsoft Office
- Guest Services
- Office Management
- Credit and cash payments
Languages
French
Professional
Arabic
Native/ Bilingual
Spanish
Professional
Timeline
Front Desk Agent
Pod Hotel Brooklyn
04.2024 - Current
Front Desk Agent
Az Hotels
02.2022 - 07.2023
Bachelor of Science - Banking And Financial Support Services
El Taref University
Hospitality And Tourism -
Institute of El Taref
High School Diploma -
Seray Ahmed
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