Zakariah Abdullahi
Rochester,MN
Summary
Dynamic professional with a proven track record at Spectrum Mobile, excelling in customer service and time management. Skilled in behavior redirection and client support, I effectively enhanced communication processes and trained new representatives, contributing to improved team performance and client satisfaction. Committed to fostering independence in diverse client populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Spectrum Mobile
Portland Maine
04.2024 - 02.2026
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Utilized CRM software to document interactions and maintain accurate customer records.
- Collaborated with team members to streamline communication processes and enhance response times.
- Assisted in training new representatives on company policies and call handling techniques.
Direct Support Professional
Sequel Youth Services
Westbrook, ME
05.2020 - 03.2023
- Provided individualized support to clients with diverse needs, enhancing daily living skills and promoting independence.
- Assisted in developing and implementing personalized care plans to meet each client's unique requirements.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery and effective communication.
- Monitored client progress, documenting behavioral changes and reporting significant developments to supervisors.
Education
High School Diploma -
Deering Highschool
Portland Maine 06.2019
Skills
Time management
First aid and safety
Behavior redirection
Client support
Certification
Crma
OSHA
Cpr
Timeline
Call Center Representative
Spectrum Mobile
04.2024 - 02.2026
Direct Support Professional
Sequel Youth Services
05.2020 - 03.2023
High School Diploma -
Deering Highschool