Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zakarie Abdi

Gainesville,VA

Summary

Encouraging candidate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance team engagement and boost company performance.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
11.2018 - 02.2020
  • Helped a large volume of customers routinely with a positive attitude and focused on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Scanned FedEx parcels before handling them for customer pickup or delivery.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided training to new associates to help provide high-quality customer service.
  • Assisted in photo services which included making prints, custom cards, passport photos, calendars, and gifts.

Guest Advocate

Target
08.2017 - 02.2018
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Education

Bachelor of Science - Biology

George Mason University
Fairfax, VA
05.2023

Skills

  • Sales Quota Achievement
  • Merchandise Orders and Exchanges
  • Monetary Transactions
  • Correcting Discrepancies
  • Collaboration
  • Flexibility
  • Desire to embrace new ideas
  • Planning
  • Bilingual

Languages

English
Somali

Timeline

Customer Service Associate

Walgreens
11.2018 - 02.2020

Guest Advocate

Target
08.2017 - 02.2018

Bachelor of Science - Biology

George Mason University

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Zakarie Abdi