Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ZAKARIYA IBRAHIM

APPLE VALLEY,US

Summary

Interested in pursuing an opportunity in security, administration or other related fields. Experience in personal care, driving instruction, customer service, security, and other people-centered fields. Thrives in work environments that require engagement with diverse colleagues and clients.

Overview

9
9
years of professional experience

Work History

Sales Advisor

Avis/Budget Group
03.2022 - 01.2025
  • Workout logistics with airports and companies to ensure an efficient service
  • Handle customer-care and offsite calls
  • Manage accounts with repeat clients
  • Provide a thorough inspection to the cars before renting
  • Ensure appointments and reservations are upheld and communicate with insurance companies
  • Log any damages to the cars and facilitate an easy transition to get the cars safely transported

Coordinator

The Urgency Room
03.2024 - Current
  • Oversee team operations, ensuring efficient patient preparation and documentation.
  • Facilitate seamless communication between clients and staff, resolving queries promptly.
  • Coordinate daily operations, enhancing workflow and service delivery.
  • Manage insurance verification, optimizing patient intake processes.
  • Engage clinical team, fostering a collaborative and supportive environment.

Driving Instructor

Safeway Driving School
04.2019 - 07.2022
  • Facilitate behind-the-wheel instruction for clients to receive their white card
  • Coach clients on effective strategies for driver testing
  • Manage the schedule of driving student appointments
  • Ensure clients have satisfied all the requirements in order to take the MN Skills Road Test
  • Drive clients to the testing site and provide support prior to and after the exam

Health Direct Support Professional (DSP/PCA)

Zumbro House & Remand Dungarvin
06.2017 - 05.2022
  • Provide personal care for adults with disabilities in a group home setting
  • Use assistive devices and technology to facilitate transfers and for communication with disabled clients
  • Managed medications
  • Scheduled and drove clients to appointments and outings

Call Representative

Vivint Smart Home
07.2016 - 07.2017
  • Monitored and responded to security calls from homeowners and security companies
  • Helped clients with reset systems in case of false alarms
  • Engaged emergency services to respond to legitimate safety concerns including break-ins
  • Filed paperwork for injuries or property damage claims after checking with the client and receiving a police report

Education

Computer Science Credits - Computer And Information Sciences

Normandale Community College
08-2022

Computer Science, Cyber Security - Computer Science

Minneapolis Community Technical College
08-2027

Skills

  • Customer Service (Expert)
  • Security
  • Java
  • C
  • MS Word
  • PowerPoint
  • Problem Solving (Experienced)
  • Scheduling
  • Team Collaboration (Experienced)
  • Client Relations (Experienced)
  • Logistics
  • Relationship building

LANGUAGES

English (Native)
Swahili (Native)
Arabic (Highly proficient)

Timeline

Coordinator

The Urgency Room
03.2024 - Current

Sales Advisor

Avis/Budget Group
03.2022 - 01.2025

Driving Instructor

Safeway Driving School
04.2019 - 07.2022

Health Direct Support Professional (DSP/PCA)

Zumbro House & Remand Dungarvin
06.2017 - 05.2022

Call Representative

Vivint Smart Home
07.2016 - 07.2017

Computer Science Credits - Computer And Information Sciences

Normandale Community College

Computer Science, Cyber Security - Computer Science

Minneapolis Community Technical College

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