Assisted individuals with daily living activities and personal care needs.
Developed and maintained positive relationships with clients and their families.
Implemented personalized care plans to address individual client requirements.
Tax Associate
Thomson Reuters
Eagan, MN
02.2026 - 04.2026
. File tax documents
. Verify tax documents
. Analyzing client financial statements, such as income statements and balance sheets, to identify deductions, credits, and potential tax planning strategies
Direct Support Staff
Creative Care Resources
Saint Paul, MN
03.2020 - 01.2026
. Assist clients with down syndrome with their day to day needs
. Built relationships
Data recognition center
12.2023 - 03.2024
. Coordinate internal resources as necessary to ensure effective call resolution
. Review Daily Ticket Management to ensure accuracy and adherence to policy
. Document and communicate to appropriate resources any recurring/critical client issue received
. Resolved technical issues
Education
Bachelor's degree - Information Technology
Saint Mary's University of Minnesota
Minneapolis, MN
High school diploma -
Higher Ground Academy
Saint Paul, MN
Skills
Windows
Caregiving
Word processing
Typing
Cooking
Leadership
Sales tax
Network administration
State tax
System security
Microsoft Office
Multitasking
Conflict Management
Computer operation
Use tax
Customer service
Home care
IT
Working with individuals with developmental disabilities