Zakary Bates

Restaurant Server

• Served high customer volumes during special events, nights, and weekends.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
• Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
• Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
• Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
• Trained new hires, fostering a positive team environment and contributing to overall staff development.

• Exercised composure under pressure and in escalated customer service scenarios.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
• Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
• Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.