Zakayah Booker
Dallas,TX
Summary
Experienced in high-risk circumstances, trained to de-escalate, use active listening skills, analytical thinking, and plan ahead to support and develop the best solution for every individual involved. I value my capacity to assist and encourage individuals on and off my team in the encouragement of establishing an environment in which others feel supported, and my assistance may complement the mission of the company or organization. I strive to be in roles that lead to my growth as a leader.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crisis Counselor
The Trevor Project Inc
10.2022 - Current
- Counsel LGBTQ young people nationwide via text message and chat about suicide prevention and crisis intervention.
- Managed high stress situations with a calm demeanor, providing the necessary support and empathy for contacts.
- Implemented counseling techniques to assist contacts in identifying triggers for their crises and developing healthy coping strategies moving forward.
Front Desk Receptionist/Training Manager
LaQuinta Inn & Suits
10.2019 - 09.2022
- Handled guest concerns and offered accommodation services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Teachers Aide
Ashworth Elementary
03.2018 - 07.2021
- Assisted in organizing library resources including books, audio-visual materials.
- Assist teachers in creating and implementing lesson plans and students.
- Implement guided counseling programs aimed at helping students manage emotions effectively.
Education
High School Diploma -
Juan Seguin
Arlington, TX06-2019
Skills
- Empathy
- Multitasking ability
- Organization
- Relationship Management
- Articulate Complex Concepts
- Policy and Procedure Adherence
- Technology Sufficient
- Strategic Planning and Analysis
- Effective Communication
- Complex Resolution
Certification
Certified Crisis Specialist - American Association of Suicidology
Timeline
Crisis Counselor
The Trevor Project Inc
10.2022 - Current
Front Desk Receptionist/Training Manager
LaQuinta Inn & Suits
10.2019 - 09.2022
Teachers Aide
Ashworth Elementary
03.2018 - 07.2021
High School Diploma -
Juan Seguin
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