Zakerra Burkhead
Lithonia,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
04.2020 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
Warehouse Associate
Home Chef
05.2020 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Customer Service Representative
Pizza Hut
03.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Associate of Science - Pre-nursing
South College
Knoxville, TN06.2024
High School Diploma -
Lithonia High School
Lithonia, GA05.2019
Skills
- Scheduling
- Information Security
- Account Updating
- Critical Thinking
- Training and Development
- Call Flow Maximization
- Payment Processing
- Price Quotes
- Customer Retention
- Report Generation
- Customer Order Management
- Microsoft word
- Organization
Timeline
Warehouse Associate
Home Chef
05.2020 - 05.2021
Warehouse Associate
Amazon
04.2020 - Current
Customer Service Representative
Pizza Hut
03.2019 - 05.2021
Associate of Science - Pre-nursing
South College
High School Diploma -
Lithonia High School
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