Za'Kesha Queary
Gallatin
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
OTM Logistics LLC
12.2018 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Benefit Customer Service Representative
Conduent
10.2015 - 12.2016
- Improved client satisfaction by efficiently addressing and resolving benefits-related inquiries.
- Streamlined benefits enrollment process for faster and more accurate submissions.
- Educated employees on benefit plan options, enabling informed decisionmaking.
Education
Associate of Applied Science - Business Logistics Management
Volunteer State Community College
Gallatin, TN12.2023
Skills
- Process Optimization
- Records Management Systems
- Back Office Operations
- Excel Spreadsheets
- Customer Service
- Customer and Client Relations
- Filing
- Contract Agreement Preparation
Timeline
Administrative Assistant
OTM Logistics LLC
12.2018 - Current
Benefit Customer Service Representative
Conduent
10.2015 - 12.2016
Associate of Applied Science - Business Logistics Management
Volunteer State Community College
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