Zakia Taylor
WAYCROSS,GA
Summary
Dedicated sales associate with proven skills in customer service, cash handling, and teamwork. Committed to enhancing customer satisfaction and driving sales through effective problem-solving and relationship-building.
Overview
16
16
years of professional experience
Work History
Sales Associate
RUI
09.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to meet sales goals consistently.
- Provided knowledgeable answers to customer inquiries regarding products.
- Engaged with customers to build rapport and encourage repeat business.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Customer Service Representative
Afni Inc, Verizon
02.2022 - 08.2025
- Provided exceptional customer support through various communication channels, ensuring high satisfaction levels.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance service quality.
- Managed customer accounts and updated information accurately in CRM systems to maintain data integrity.
- Collaborated with team members to implement process improvements, resulting in streamlined operations.
- Handled escalated issues with professionalism, demonstrating strong conflict resolution abilities to maintain client relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Team Leader Manager
Walmart
09.2010 - 12.2021
- Led team in achieving operational efficiency and meeting performance targets.
- Developed training programs to enhance employee skills and productivity.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Coordinated cross-functional teams to streamline workflow processes and improve service delivery.
- Analyzed sales trends to drive strategic decision-making for product placement and promotion.
- Enhanced customer service initiatives, resulting in increased customer satisfaction ratings.
- Oversaw compliance with safety standards, ensuring a secure work environment for all employees.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Ware County High
Waycross, GA05-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Cash register operation
- Cash handling
- Stocking and receiving
- Inventory tracking
- Inventory control
- Order processing
- Excellent people skills
Timeline
Sales Associate
RUI
09.2025 - Current
Customer Service Representative
Afni Inc, Verizon
02.2022 - 08.2025
Team Leader Manager
Walmart
09.2010 - 12.2021
High School Diploma -
Ware County High