Zakiya Covington
Fort Worth,United States
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Installation Coordinator
Kings Lll Emergency Communications
07.2024 - Current
- Developed and implemented installation readiness checklists to ensure customer sites are properly prepared prior to service installation.
- Train and onboard employee's on project processes, procedures, and best practices to ensure consistent and efficient execution.
- schedule and coordinate new installation work orders within 48 business hours to maintain compliance and ensure emergency communication system's remain operational.
- Arrange and manage vendor meetings with elevator contractor's, low- voltage technicians, and other third-party partners as require.
- Consult with customers to identify and recommend emergency communication solution's that best meet their operational and compliance requirement.
- Participate in daily operation meetings to review installation metrics, track project progress, and develop strategies to meet monthly performance goals.
General Manager in Training
Breakfast Brothers
01.2022 - 06.2024
- Led team training initiatives to enhance service quality and operational efficiency.
- Implemented inventory management systems to streamline supply chain processes.
- Developed staff schedules optimizing labor costs while maintaining service standards.
- Analyzed customer feedback to drive menu development and improve customer satisfaction.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting achievable targets for professional growth.
- Monitored daily operations ensuring compliance with health and safety regulations.
Bartender/Key Holder
Bar Louie
04.2019 - 01.2022
- Trained and mentored new staff on bartending techniques and customer service best practices.
- Crafted innovative cocktail recipes to enhance customer experience and drive repeat business.
- Ensured compliance with health and safety regulations, maintaining a clean and organized bar environment.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Warehouse Worker
JCPenney
11.2017 - 05.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Maintained accurate inventory levels through regular stock checks and system updates.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
Waitress Trainee
OL South Pancake House
05.2015 - 01.2018
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu item preparation, maintaining quality and presentation standards.
- Learned to operate point-of-sale system efficiently, processing orders and payments accurately.
- Trained new staff on restaurant protocols and service techniques, enhancing team performance.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Education
High School Diploma -
Oscar Dean Wyatt
Fort Worth, TX06.2016
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Attention to detail
Timeline
Installation Coordinator
Kings Lll Emergency Communications
07.2024 - Current
General Manager in Training
Breakfast Brothers
01.2022 - 06.2024
Bartender/Key Holder
Bar Louie
04.2019 - 01.2022
Warehouse Worker
JCPenney
11.2017 - 05.2019
Waitress Trainee
OL South Pancake House
05.2015 - 01.2018
High School Diploma -
Oscar Dean Wyatt