Zakiya Williams
Atlanta,GA
Summary
High Energy Store Manager with over 10 years of retail knowledge, specializing in driving sales, optimizing store operations, and leading high-performing teams. Proven track record in achieving sales targets, enhancing customer satisfaction and implementing process improvements that increase efficiency and reduce costs. Skilled in strategic planning, financial management, inventory control and staff development. Committed to delivering exceptional customer excellence and achieving company objectives in a dynamic retail environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
AT&T Authorized Dealer
12.2016 - Current
- Manage all aspects of store operations, including inventory control, staffing, scheduling, and compliance, ensuring seamless and efficient daily functions
- Lead, train and develop high performing sales associates that championed customer excellence, demonstrate superior product knowledge, possess a strong drive to meet and exceed goals which contribute largely to customer satisfaction and retention
- Monitor and review sales performance metrics, budgets, forecasting, implement strategies to achieve and exceed sales targets and reduce operational cost
- Foster exceptional customer service standards, resolving customer issues promptly while adhering to all AT&T policies, procedures and regulatory requirements
- Manage relationships with key suppliers and vendors to ensure timely inventory replenishment and favorable terms, optimizing product availability and profit
- Coordinate in-store promotions and events, collaborate with District Managers and staff to drive brand awareness and increase sales.
Assistant Store Manager
Sears Holding Department Store
08.2012 - 12.2016
- Worked collaboratively with store management to oversee daily retail operations, executed sales strategies to increase sales and improve overall store profitability
- Managed a team of retail associates, fostered a collaborative and high performance work environment, conducted training programs for new retail associates and ongoing staff development initiatives to drive customer satisfaction and fulfill goals
- Established efficient inventory management systems to maximize sales and reduce cost to include ordering, stocking and inventory audits
- Managed cash handling, merchandise credits, exchanges, processed cash refunds and returns in accordance with store policies, procedures and regulations
- Coordinated merchandising efforts and maintained visual standards to enhance customer's shopping experiences, promoted sales campaigns, increased sales and maximized profits
- Worked with vendors and suppliers to ensure timely delivery of merchandise at competitive prices.
Administrative Secretary
Montgomery Public School Board of Education
09.2008 - 12.2012
- Coordinated operational support across multiple departments, organized office procedures, such as filing systems, recordkeeping protocols, supply ordering, and mail distribution
- Composed business correspondence, reports, presentations, spreadsheets, meeting minutes, agendas, and other documents using appropriate software applications
- Answered and managed incoming and outgoing calls, recording accurate messages for office personnel, screened visitors and directed to correct employees or departments
- Arranged conferences, meetings and travel reservations for office personnel, maintained scheduling and event calendars
- Handled confidential information in accordance with established policies and procedures, ensured compliance with applicable laws and regulations governing employment practices.
Education
Wetumpka High School
Wetumpka, AL05.2008
Skills
- Problem-Solving
- Recruiting and Hiring
- Cash Management
- Shift Scheduling
- Multitasking and Organization
- Store operations
- Customer Service Management
- Team Leadership
- Outstanding communication skills
- Inventory Management
Certification
Operations Management Certification, Wharton University, 06/01/15
References
Upon Request
Timeline
Store Manager
AT&T Authorized Dealer
12.2016 - Current
Assistant Store Manager
Sears Holding Department Store
08.2012 - 12.2016
Administrative Secretary
Montgomery Public School Board of Education
09.2008 - 12.2012
Wetumpka High School
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