Zakiya Willis
Chicago,IL
Summary
Care coordination professional with experience in intake screenings, aligning assessments, service plans, and follow-up across healthcare, housing, and behavioral health partners. Supports multi-agency communication, tracks client progress in electronic records, and helps remove barriers that delay services. Brings a compliance-minded approach to the Care Coordinator role with a focus on continuity and client empowerment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Case Manager – Rapid Rehousing Program (RRH)
Volunteers of America
Chicago, IL
12.2025 - Current
- Delivered intensive case management, conducting intake screenings and detailed eligibility assessments to set up customized service goals.
- Formulated individualized stabilization blueprints to address socioeconomic housing barriers and support long-term residential retention.
- Navigated complex legal lease parameters and coordinated rental aid workflows on behalf of vulnerable populations.
- Connected individuals to vital public benefits, workforce development programs, and health-and-wellness care services.
- Maintained meticulous, audit-ready case notes, transaction files, and milestone logs within secure system databases.
Seniors Care Coordinator
QPA-Premier Home Healthcare Services, Inc.
Chicago, IL
10.2025 - 12.2025
- Supported 15 older adults weekly through comprehensive needs determinations and statutory eligibility screening.
- Developed client-centered care roadmaps that aligned services with available community benefits and follow-up needs.
- Executed rapid client data entry into state registries while tracking approvals with specialized administrative support teams.
- Audited archival case histories to maintain longitudinal follow-up reports, bi-annual reviews, and exit summaries.
- Provided resource referrals and public benefits navigation to connect clients with timely support options.
- Advocated for older adults by clarifying intake requirements and coordinating next steps across care stakeholders.
Seniors Care Coordinator
Solutions for Care
North Riverside, IL
07.2025 - 09.2025
- Applied healthcare regulations, aging best practices, and regional public assistance resources to guide complex care decisions.
- Served as the primary point of contact for seniors and families, providing responsive support and service navigation.
- Collaborated with licensed social workers and medical professionals to align care planning across interdisciplinary teams.
- Consulted with family networks and primary physicians to address overlapping physical and social needs.
- Tied regional resources to client needs through intake screening, eligibility assessment, case management, and referral support.
Seniors Care Coordinator
Community Care System, Inc.
Chicago, IL
08.2018 - 05.2022
- Designed customized safety-net frameworks addressing physical limitations, mental health needs, and financial barriers.
- Verified program criteria and benefit parameters before activating community-based services or benefits.
- Conducted field visits in residential settings, acute care hospitals, and skilled nursing centers to assess ongoing care quality.
- Educated clients on alternative income supplements, public entitlements, and age-restricted state benefit plans.
- Documented service plans and referral decisions to support cross-functional coordination across care settings.
Education
IDOA Certification Training - undefined
Illinois Department on Aging
Springfield, IL07-2025
CITI Program Certified - undefined
TCS Education System
Chicago, IL05-2025
Department of Children and Family Services (DCFS) Training - undefined
The Chicago School of Professional Psychology
Chicago, IL05-2025
Bachelor of Applied Science - Healthcare Management
Westwood College
Chicago, IL10-2010
Electronic Medical Records Training - undefined
Dialysis Tech Training Center
Chicago, IL07-2007
Medical Billing/Coding Diploma - undefined
Banner Institute
Chicago, IL02-2007
CNA Certificate - undefined
Oliver Harvey College
Chicago, IL05-2002
Medical Billing & Office Assistant Certificate - undefined
Career Academy
Chicago, IL03-2002
Skills
Intake screening
Eligibility assessment
Care planning
Case management
Client advocacy
Public benefits navigation
Rental assistance coordination
Resource referral
Case documentation
Cross-functional coordination
Certification
IDOA Certification Training
Timeline
Case Manager – Rapid Rehousing Program (RRH)
Volunteers of America
12.2025 - Current
Seniors Care Coordinator
QPA-Premier Home Healthcare Services, Inc.
10.2025 - 12.2025
Seniors Care Coordinator
Solutions for Care
07.2025 - 09.2025
Seniors Care Coordinator
Community Care System, Inc.
08.2018 - 05.2022
Medical Billing & Office Assistant Certificate - undefined
Career Academy
CNA Certificate - undefined
Oliver Harvey College
Medical Billing/Coding Diploma - undefined
Banner Institute
Electronic Medical Records Training - undefined
Dialysis Tech Training Center
Bachelor of Applied Science - Healthcare Management
Westwood College
Department of Children and Family Services (DCFS) Training - undefined
The Chicago School of Professional Psychology
CITI Program Certified - undefined
TCS Education System
IDOA Certification Training - undefined
Illinois Department on Aging