Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Consistently Receiving positie feedback from patients for efficient and friendly service,
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Zakiyaa Smith

Raleigh,NC

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator

TEKsystems
06.2025 - 12.2025
  • Coordinated patient appointments and managed scheduling to optimize clinic workflow.
  • Assisted patients in navigating healthcare services and addressing inquiries efficiently.
  • Maintained accurate patient records using electronic health record systems.
  • Supported front desk operations, ensuring smooth check-in and check-out processes.

Customer Service Representative

Conduent Call Center
02.2023 - 05.2025
  • Educated patients on insurance policies and coverage options to enhance understanding.
  • Documented interactions in electronic health record systems to maintain data accuracy.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Health Insurance Specialist

RemX, McKesson Specialty
09.2020 - 08.2022
  • Processed health insurance claims, ensuring compliance with regulatory standards and company policies.
  • Reviewed policy documentation for accuracy, identifying discrepancies and implementing corrective measures.
  • Assisted clients with inquiries regarding coverage options, providing clear and concise information.
  • Coordinated communication between healthcare providers and insurance carriers to streamline claim resolution processes.

Education

High School Diploma -

Athens Drive Highschool
Raleigh, NC

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Attention to detail
  • Patient satisfaction
  • Claims processing
  • Creative problem solving
  • Patient care coordination

Accomplishments

  • Consistently received positive feedback from patients for friendly & efficient service.
  • exceeded daily call handling goals while maintaining quality metrics

Timeline

Patient Care Coordinator

TEKsystems
06.2025 - 12.2025

Customer Service Representative

Conduent Call Center
02.2023 - 05.2025

Health Insurance Specialist

RemX, McKesson Specialty
09.2020 - 08.2022

High School Diploma -

Athens Drive Highschool

Consistently Receiving positie feedback from patients for efficient and friendly service,

Maintained high patient satisfaction by delivering attentive service and resolving concerns promptly. 

Zakiyaa Smith