Zakk Phillips
Cherryville,NC
Summary
Accomplished manager with a proven track record at Walmart, adept in staff management and inventory control. Excelled in enhancing customer satisfaction through effective training and mentoring, alongside implementing loss prevention strategies. Recognized for reducing shrink by optimizing product displays and maintaining rigorous safety standards. Demonstrates exceptional time management and customer engagement skills.
Overview
20
20
years of professional experience
Work History
Produce Associate
Food Lion
09.2024 - Current
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Online Pickup and Delivery Assistant Store Manager
Walmart
06.2023 - 09.2024
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
- Contributed to a safer work environment by adhering to safety protocols and reporting any concerns promptly.
- Increased on-time delivery rates through effective communication with dispatchers and drivers regarding route changes or traffic conditions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained clean and orderly appearance while on shift.
- Followed company policies and procedures during shift.
- Worked with fellow Assistant Store Managers to improve instock for online order picking.
- Made and managed schedules for 85 associates and 4 team leaders to effectively run and maintain an online shopping store.
- Daily and weekly meeting with Store Manager to dicuss overall online performance and customer concerns.
- Directly address customer concerns with the customer via phone or email.
Dairy Stocker
Food City
02.2005 - 11.2006
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Fresh Food Manager
Walmart
02.2013 - 06.2023
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of Number department team members.
- Purchased new inventory according to expected regular and holiday demand.
- Collaborated with other department managers to develop cross-promotional initiatives, driving overall store sales growth.
- Assisted in budget planning for the fresh food department, ensuring alignment with overall store financial objectives.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
- Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.
- Reduced food waste through effective inventory management and timely product rotation.
- Implemented innovative merchandising strategies to drive customer interest in seasonal products.
- Conducted regular price audits to maintain competitive pricing within the market.
- Handled escalated customer concerns promptly, resulting in improved client retention rates.
- Developed strong relationships with suppliers to ensure consistent supply of high-quality products.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
- Streamlined processes by implementing efficient workflow systems for staff tasks and responsibilities.
- Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
- Increased sales by creating attractive and well-organized displays for fresh food items.
- Managed ordering process to optimize stock levels and reduce out-of-stock situations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Awarded the Charlotte Region Shrink Reduction and Prevention recognition three times.
- Assisted local faith-based and non-profit entities in obtaining resources while maximizing budget efficiency.
Truck Unloading Supervisor
Walmart
12.2011 - 02.2013
- Managed inventory control, ensuring accurate tracking of incoming shipments and preventing stock discrepancies.
- Organized daily workflow schedules for efficient allocation of tasks among team members, maximizing productivity levels.
- Facilitated seamless handover between shifts through clear communication and thorough documentation of completed tasks and pending responsibilities.
- Ensured compliance with company policies and industry regulations during all unloading operations.
Assistant Dairy Manager
Walmart
11.2006 - 12.2011
- Conducted regular quality checks, ensuring compliance with food safety regulations and company standards.
- Enhanced store productivity by managing dairy inventory and maintaining proper stock levels.
- Maintained cleanliness and organization within the dairy department, providing a visually appealing shopping experience for customers.
- Assisted in hiring and onboarding new employees, fostering a positive work environment that encouraged teamwork.
Education
High School Diploma - General Studies
Holston High School
Damascus, VA06.2007
Skills
- Safety standards
- Customer engagement
- Restocking produce
- Product presentation
- Operating pallet jacks
- Shelf stocking
- Merchandise organization
- Training and mentoring
- Quality control guidelines
- Written and oral communication
- Loss prevention strategies
- Marking down products
- Temperature monitoring
- Food safety compliance
- Monitoring inventory
- Management interaction
- Product knowledge
- Product displays
- Time management
- Staff management
- Task delegation
- Shift scheduling
Timeline
Produce Associate
Food Lion
09.2024 - Current
Online Pickup and Delivery Assistant Store Manager
Walmart
06.2023 - 09.2024
Fresh Food Manager
Walmart
02.2013 - 06.2023
Truck Unloading Supervisor
Walmart
12.2011 - 02.2013
Assistant Dairy Manager
Walmart
11.2006 - 12.2011
Dairy Stocker
Food City
02.2005 - 11.2006
High School Diploma - General Studies
Holston High School