Zakkary Hodge
Shakopee
Summary
Driven leader with interpersonal and customer service skills.
Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Chili's Bar and Grill
Plymouth, MN
11.2025 - Current
- Directed daily operations to enhance guest satisfaction and streamline service processes.
- Oversaw front-of-house experience by training staff on effective behaviors and integrating new procedures to elevate overall guest interactions.
- Analyzed sales data to identify trends, supporting informed purchasing decisions.
- Spearheaded staff development initiatives in customer service excellence.
- Managed stock ordering and supplier relationships to ensure optimal inventory levels.
- Executed start-of-day and end-of-day cash reconciliations, guaranteeing accuracy in financial reporting.
- Analyzed operational needs and developed schedules that balanced labor costs with service excellence.
- Investigated and resolved guest issues, contributing to a more enjoyable dining atmosphere.
- Coordinated frequent team meetings to communicate essential information and strengthen a sense of belonging among team members.
- Oversaw the interviewing process, ensuring proper training and supervision of selected staff members.
- Conducted regular assessments of guest feedback and implemented strategic enhancements to optimize overall satisfaction.
Shift Leader
Chili's Bar and Grill
Shakopee, MN
08.2025 - 11.2025
- Supervised daily operations to ensure high-quality service and adherence to company standards.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Bartender
Chili's Bar and Grill
Shakopee, MN
10.2024 - 11.2025
- Crafted and served a diverse range of beverages in high-volume restaurant environment.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Assisted in training new bartenders on drink preparation and menu knowledge.
- Managed cash register, processed payments, and handled end-of-shift cash reconciliation accurately.
- Implemented upselling techniques to increase average check totals during shifts.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Content Creator
Self Employed
Charlottesville, VA
05.2016 - 10.2024
- Designed engaging content strategies to enhance audience interaction and retention.
- Developed engaging short-form, long-form, and live stream content to enhance brand presence on platforms such as Twitch, YouTube, and TikTok.
- Expanded brand presence to over 20,000 followers across multiple platforms.
- Demonstrated success by joining Twitch and YouTube partner programs, contributing to increased platform engagement and content monetization.
- Established and nurtured brand collaborations through sponsorships, ensuring alignment with company values while achieving measurable outcomes.
- Applied SEO strategies to improve content visibility and drive organic traffic.
- Evaluated audience metrics to enhance content strategies and drive performance improvements.
- Guided aspiring content creators within a self-founded team, emphasizing effective techniques to foster professional growth.
- Raised over $25,000 for the Bungie Foundation charity through special featured events that I hosted.
- Content featured in Bungie's weekly blog post "This Week at Bungie" in 2023, which was frequented by over 100,000 users weekly.
Education
High School Diploma -
Western Albemarle High School
Crozet06-2019
Skills
- Staff management
- Customer engagement
- Point of sale (POS) system operation
- Shift management
- Employee retention
- Schedule coordination
- Recruitment
- Customer service
- Problem-solving
- Team leadership
- Coaching and mentoring
- Cash handling
- Relationship building
Certification
ServSafe
- Food Safety, The National Restaurant Association
Timeline
Restaurant Manager
Chili's Bar and Grill
11.2025 - Current
Shift Leader
Chili's Bar and Grill
08.2025 - 11.2025
Bartender
Chili's Bar and Grill
10.2024 - 11.2025
Content Creator
Self Employed
05.2016 - 10.2024
High School Diploma -
Western Albemarle High School