Zakyiah Smith
Peterman,AL
Summary
Proven team player with a track record of enhancing operational efficiency at SURGE through skilled machine operation and safety compliance. At Davids Catfish House, excelled in maintaining high standards of cleanliness and sanitation, demonstrating exceptional communication and problem-solving abilities. Expert in cash handling and customer service, consistently delivering accurate and prompt service. Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment.
Overview
4
4
years of professional experience
Work History
Back of House Team Member
Davids Catfish House
06.2020 - 11.2022
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
Team Associate
Walmart
01.2023 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Monitored and verified merchandise for proper prices and labels.
Machine Operator
SURGE
05.2023 - 09.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Monitor and maintained paint line problems.
- Perform basic paint line quality checks; coating thickness, cross-hatch.
Customer Service Representative
Allstate Corp
10.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Drive-Thru Cashier
Church's Chicken
03.2024 - Current
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Resolved problems with orders quickly and offered refund or replacement.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
Education
High School Diploma -
J. F. Shields High School
05.2022
Skills
- Cleaning and sanitation
- Excellent Communication
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Payment handling
- Food Service
- Flexible Schedule
- Problem-solving abilities
- Active Listening
- Data Entry
- Critical Thinking
- Call center experience
Timeline
Drive-Thru Cashier
Church's Chicken
03.2024 - Current
Customer Service Representative
Allstate Corp
10.2023 - 03.2024
Machine Operator
SURGE
05.2023 - 09.2023
Team Associate
Walmart
01.2023 - 05.2023
Back of House Team Member
Davids Catfish House
06.2020 - 11.2022
High School Diploma -
J. F. Shields High School
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