Zalea Peterson-Bystol
Appleton
Summary
Im a dynamic and dedicated with a professional presence and a strong background in customer service and team collaboration, honed over years of experience. Im skilled in effective communication and conflict resolution, I excel at fostering positive relationships and enhancing guest experiences. Im passionate about creating engaging learning environments, and adapt my approach to meet diverse needs and inspire growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Lorelei
Islamorada
03.2024 - 05.2024
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Monitored dining area to assess server capacity and estimate wait times.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Directed patrons to lounges and waiting areas.
Waitress
Fl keys Elks Lodge
Tavernier
12.2021 - 05.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Assistant Dance Instructor
On Your toes
Tavernier
08.2020 - 11.2023
- Conducted group and private lessons, adapting teaching methods to meet individual student needs and learning styles.
- Demonstrated proper techniques and form to students during class sessions.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Encouraged students to reach their full potential as dancers through positive reinforcement.
- Kept classrooms tidy and clean for group and one-on-one instruction.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Maintained a safe learning environment by enforcing rules and regulations.
Assistant Dance Instructor
Forte llc
Mount Horeb
09.2015 - 05.2018
- Demonstrated proper techniques and form to students during class sessions.
- Provided feedback to students on their performance and technique.
- Maintained a positive and encouraging classroom environment, fostering a passion for dance and creativity among students.
Education
High School Diploma -
Coral Shores
Tavernier, FL05-2024
Skills
- Customer service
- Team collaboration
- Time management
- Lesson planning
- Conflict resolution
- Effective communication
- Positive reinforcement
- Monitoring performance
Affiliations
- 15 years experience in dance
- 4 years competitive dance
- Photographer
- Graphic designer
Certification
- Cpr certified
- Babysitting certification
Timeline
Restaurant Hostess
Lorelei
03.2024 - 05.2024
Waitress
Fl keys Elks Lodge
12.2021 - 05.2024
Assistant Dance Instructor
On Your toes
08.2020 - 11.2023
Assistant Dance Instructor
Forte llc
09.2015 - 05.2018
High School Diploma -
Coral Shores