ZALIQUE TAYLOR
Gwynn Oak,United States
Summary
Dedicated employee known for punctuality, pursuing employment options where great customer service and positive attitude makes a difference. Versatile professional effective at being flexible and accommodating to company needs. Committed to providing quality service in all industries.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
RadNet
Owings Mills, United States
08.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Contacted insurance providers to check patient coverage.
- Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits or payments and arranged for billing.
- Provided accurate information about products and services to customers.
Tech Assistant /Patient Services Representative
RadNet
Ellicott City, United States
08.2021 - 08.2022
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patient examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Obtained informed consent and payment documentation from patients and filed in system.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
Direct Support Professional
CSSD
Windsor Mill, United States
06.2021 - 03.2022
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Maintained clean and well-organized environment for client happiness and safety
- Supervised medication administration, personal hygiene and activities of daily living
- Documented current patient information
- Used approved crisis intervention techniques in emergency situations
- Collaborated with housing staff to coordinate move-in and move-out processes for residents.
- Answered telephones and routed calls or delivered messages.
- Planned fun activities throughout the holiday celebrations or themed nights.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Maintained accurate records and documented client data in company databases.
- Ensured that all safety protocols were followed at the complex.
- Responded to complaints and members' inquiries to improve service.
- Resolved complaints from tenants in a timely manner.
Education
Diagnostic Medical Sonography -
Howard Community College
Columbia, MDSkills
- Scheduling
- Complaint resolution
- Escalation management
- Task prioritization
- Resident assistance
- Application management
- File management
- Billing statement processing
- Medical record requests
- Project management
- Patient education
- Attention to detail
- HIPAA compliance
- Sales experience
- Follow-up coordination
Timeline
Customer Service Representative
RadNet
08.2022 - Current
Tech Assistant /Patient Services Representative
RadNet
08.2021 - 08.2022
Direct Support Professional
CSSD
06.2021 - 03.2022
Diagnostic Medical Sonography -
Howard Community College