Zamantha Bohorquez

Demonstrated strong customer service skills through exceptional interactions with customers and collaborated with other departments to effectively resolve customer issues. Additionally, I supported Sales Associates and Store Leaders in addressing and resolving customer concerns. I efficiently handled and processed customer payments, oversaw the reception area as needed, and ensured a welcoming environment. Furthermore, I maintained a daily record of store orders and pick-ups, performed closing procedures, and ran reports to ensure an updated and well-organized system for exchanges, services, returns, and all open documents.

As a Boutique Sales Associate at Kabdul, I excelled in delivering exceptional customer service by assisting clients with product selection, providing personalized styling advice, and addressing inquiries with a high level of professionalism. I consistently achieved sales targets by actively engaging with customers, understanding their needs, and recommending suitable items. I maintained a visually appealing store environment through effective merchandising, managed inventory efficiently, and supported daily store operations, including cash handling and store cleanliness.

As a Call Center Representative, I provided exceptional service across multiple domains, including medical appointment scheduling, sales, and answering services. I efficiently managed high-volume calls as a dispatcher for a mental health and substance abuse facility, ensuring timely and appropriate responses. Additionally, I operated as an emergency line specialist during hurricane season, delivering critical support and information under high-pressure conditions. My role required a blend of strong communication skills, problem-solving abilities, and adaptability to meet the diverse needs of clients and stakeholders.

As a Sales Associate at Macy's specializing in fragrances, I delivered exceptional customer service by understanding clients' perfume preferences and recommending suitable products. I maintained detailed knowledge of fragrance brands and promotions, helping me achieve and exceed sales goals. My role involved organizing the fragrance department, executing promotional events, and educating customers on product use. I also handled administrative tasks, including cash transactions and inventory management, ensuring smooth store operations.