Zamariah Franklin
Clayton,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Knowledgeable and dedicated customer service professional with extensive experience in The Customer Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Arise Platform
05.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
Warehouse Associate
Amazon
02.2021 - 12.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Education
Associate Of Business Administration - Business Administration And Management
Johnston Community College
Smithfield, NC06.2020
Skills
- Interpretation and Translation Services
- Gift Wrapping Boxes
- Upselling Products and Services
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Correcting Discrepancies
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Exceptional Communicator
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Travel Itineraries
- Customer Retention Strategies
Accomplishments
- Resolved product issue through consumer testing
Timeline
Customer Service Associate
Arise Platform
05.2022 - 12.2022
Warehouse Associate
Amazon
02.2021 - 12.2022
Associate Of Business Administration - Business Administration And Management
Johnston Community College
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