Zamaya Rainey
Oakland,CA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Lash Lounge
Oakland, CA
04.2025 - Current
- Coordinate between senior management and staff, ensuring operational efficiency.
- Schedule appointments and maintain an organized calendar for multiple staff members
- Respond promptly to customer inquiries in person, via phone, or email, resolving issues effectively
- Maintain cleanliness and organization of the front desk area at all times
- Monitoring and reporting on sales performance and identifying areas for improvement.
- Greet and welcome guests, providing a positive first impression of the company
Lash Stylist
The Lash Lounge
Oakland, CA
09.2025 - Current
- Consulted with clients to determine desired lash style and length, providing recommendations based on their natural lashes and eye shape
- Applied individual eyelash extensions to clients, adhering to strict hygiene and safety protocols
- Maintained a clean and organized work area, ensuring all tools and equipment were properly sanitized before each appointment
- Educated clients on proper aftercare techniques to maximize the longevity of their lash extensions
- Provided exceptional customer service by actively listening to client concerns or preferences and addressing them accordingly
- Maintained accurate records of client preferences, allergies, and previous treatments for personalized service during subsequent visits
Front desk
European Wax Center
Oakland, CA
06.2023 - 12.2024
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Provided administrative support by preparing documents, organizing files, and handling correspondence
Client Service Representative
Bank of America
Oakland, CA
06.2017 - 01.2019
- Provided exceptional customer service to 50+ clients daily, resolving issues efficiently to maintain high satisfaction scores.
- Accurately processed transactions including deposits, withdrawals, and loan payments.
- Cross-sold bank products and services.
- Recognized for achieving 100% accuracy in balancing cash drawer over a 12-month period.
Education
High school diploma or GED -
Oakland Technical High School
Oakland, CA06-2013
Skills
- Phone etiquette
- Appointment scheduling
- Office supply management
- Payment processing
- Google Docs
- Cash handling
- Organizational skills
- Data entry
- Microsoft Excel
- Written communication
- Conflict resolution
- Employee training
- Problem-solving
- Basic math
- Computer operation
- Attention to detail
- Administrative experience
- Time management
- Office management
- Microsoft Office
- Customer service
- Microsoft Word
- Typing
Certification
- Driver's License
- Esthetician License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Lash Stylist
The Lash Lounge
09.2025 - Current
Assistant Manager
The Lash Lounge
04.2025 - Current
Front desk
European Wax Center
06.2023 - 12.2024
Client Service Representative
Bank of America
06.2017 - 01.2019
High school diploma or GED -
Oakland Technical High School