Zamia Hanley
Miami Gardens
Summary
Dynamic and detail-oriented professional with extensive experience at Walgreens as a Pharmacy Technician, excelling in prescription processing and patient education. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, ensuring compliance with regulations while maintaining a secure and efficient environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Miramar
09.2023 - 06.2025
- Assisted licensed pharmacists in preparing and dispensing prescription medications, ensuring accuracy and compliance with federal and state regulations.
- Entered and processed prescriptions using pharmacy software, verifying patient information, dosage instructions, and insurance details.
- Provided excellent customer service by answering questions, resolving insurance issues, and educating patients on proper medication usage (within the scope of practice).
- Maintained patient confidentiality and followed HIPAA guidelines at all times.
Security Officer
Securitas Security
Miami
11.2024 - 02.2025
- Patrolled assigned premises to monitor for signs of unauthorized activity, suspicious behavior, or safety hazards, ensuring a secure environment for employees, guests, and property.
- Executed routine security inspections of doors, windows, gates, and restricted areas to ensure physical security and deter unauthorized access.
Barista
Dunkin' Donuts
Miami Gardens
09.2021 - 09.2023
- Prepared a wide range of coffee and espresso-based beverages with precision, consistency, and attention to customer preferences.
- Managed cash and card transactions accurately, balanced tills, and assisted with inventory restocking and ordering supplies.
- Maintained a clean, organized workspace in compliance with health and safety regulations, and company standards.
After-School Program Leader
Brentwood Elementary School
Miami Gardens
12.2022 - 02.2023
- Planned and facilitated daily activities, including homework help, arts and crafts, STEM projects, games, and enrichment lessons, aligned with program goals.
- Built positive, supportive relationships with students, encouraging participation, respectful behavior, and teamwork.
Cashier Team Lead
Raising Cane's Restaurants
Houston
06.2021 - 08.2021
- Oversaw daily cash-handling procedures, ensuring 100% accuracy and compliance with audit standards.
- Addressed customer complaints with professionalism, consistently achieving high satisfaction ratings.
- Led front-of-house cashier operations during peak hours, ensuring smooth, fast, and friendly service in a high-volume, fast-paced environment.
- Coordinated with kitchen and dining room teams to keep guest flow consistent and reduce wait times, both inside and in the drive-thru.
Education
High School Diploma -
Miami Carol City
05-2023
Skills
- Prescription processing
- Medication dispensing
- Pharmacy software
- Patient education
- Inventory management
- Customer service
- Time management
- Communication skills
- Problem solving
Certification
- Pharmacy technician certificate
- Security license
Languages
English
Native/ Bilingual
Timeline
Security Officer
Securitas Security
11.2024 - 02.2025
Pharmacy Technician
Walgreens
09.2023 - 06.2025
After-School Program Leader
Brentwood Elementary School
12.2022 - 02.2023
Barista
Dunkin' Donuts
09.2021 - 09.2023
Cashier Team Lead
Raising Cane's Restaurants
06.2021 - 08.2021
High School Diploma -
Miami Carol City