Zamira Estrada

• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Scheduled appointments with specialists on behalf of clients.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Verified eligibility and compliance with authorization requirements for service providers.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.

- Maintained a clean atmosphere, assisted with food delivery during peak hours, and handled high-pressure situations with composure.
- Improved reservation system management to reduce scheduling conflicts, showcasing problem-solving skills.
- Assisted in making reservations for events and managing guest information, facilitating efficient communication and exceptional customer service during events.
- Assisted with administrative tasks and maintained confidential information professionally, demonstrating versatility and reliability.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Trained staff members on use of POS system.
• Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
• Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
• Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
• Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
• Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.

• Organized and taught swimming lessons to newborns to grown adults
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
• Maintained control and safety of class and kept children in flotation always within arm's reach
• Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
• Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
• Organized and taught swimming lessons to children from newborn to adults.