Zamiyah Mansfield
Atlanta,GA
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Remote Entry-Level Customer Service Representative, by adeptly resolving complaints and leading a team with a focus on teamwork and collaboration. Skilled in CRM and renowned for exceptional phone etiquette, consistently delivering efficient and high-quality service.
Overview
3
3
years of professional experience
Work History
Server
Doc's Food And Spirits
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Manager
Remote Entry-Level Customer Service Representative
02.2022 - 12.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Phone Center Receptionist
Atlanta Comprehensive Wellness Clinic
01.2024 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA07.2018
Skills
- Typing Speed
- Goal-Oriented
- CRM Knowledge
- Phone Etiquette
Accomplishments
- •Reduced time spent on inventory by 15% by reorganizing warehouse design.
- •Exceeded retail sales goal by 10% per quarter over the course of one year.
•Improved customer satisfaction by 12% in three months, according to in-store and online surveys.
Timeline
Phone Center Receptionist
Atlanta Comprehensive Wellness Clinic
01.2024 - 05.2024
Server
Doc's Food And Spirits
10.2023 - Current
Customer Service Manager
Remote Entry-Level Customer Service Representative
02.2022 - 12.2024
High School Diploma -
Forsyth Central High School
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