Zanaea Harris
Phoenix
Summary
Compassionate healthcare professional specializing in patient relations, recognized for high productivity and efficient task completion. Expertise in conflict resolution, patient advocacy, and health information privacy practices. Strong communication and problem-solving skills enhance patient satisfaction and support healthcare objectives.
Overview
13
13
years of professional experience
Work History
Admitting Representative
Banner Health
Sun City
11.2021 - Current
- Verified patient insurance coverage and updated policies to ensure accurate billing and enhance appointment eligibility.
- Communicated benefit details to patients, improving their understanding of coverage and financial responsibility.
- Reviewed and explained admission and consent forms to patients to secure timely completion and compliance.
- Placed authorization calls to secure approvals for services, reducing delays in patient care.
- Collected patient payments and co-pays at registration to support revenue capture and reduce outstanding balances.
- Trained new admitting staff on registration procedures and compliance standards, increasing accuracy and throughput.
- Maintained Medicare compliance and documentation to meet regulatory requirements and audit readiness.
- Generated operational reports to track admissions metrics and identify workflow bottlenecks, enabling targeted improvements.
Shift Manager
Cafe Rio Mexican Grill
Goodyear
12.2019 - 11.2021
- Supervised shifts, coordinated tasks, and resolved operational issues to maintain smooth morning and night service.
- Managed staff break schedules to maintain coverage and enhance shift efficiency.
- Coordinated and delivered catering orders on schedule to improve customer satisfaction.
- Completed end-of-day paperwork and cash reconciliation to ensure accurate financial records.
Dishwasher
Cracker Barrel
Goodyear
04.2019 - 07.2019
- Ensured kitchen cleanliness and sanitized dishware to enable efficient service and minimize contamination risk.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Operated industrial dishwashing machines efficiently and safely.
- Assisted kitchen staff by providing clean dishes during peak service hours.
Team Member
Oasis Outsourcing
Phoenix
12.2017 - 04.2018
- Answered inbound calls from all 50 states, resolving customer issues and enhancing first-call resolution.
- Diagnosed and addressed call center storage system issues, restoring access and minimizing downtime.
- Collaborated with team members to ensure efficient operations and workflow.
- Assisted in onboarding new employees and providing necessary training.
- Maintained cleanliness and organization of work areas to enhance safety.
Associate
Walmart
Goodyear
01.2017 - 12.2017
- Managed bakery counter operations, ensuring product availability and appealing presentation through effective baking and stocking.
- Provided customer service by assisting shoppers, resolving inquiries, and processing transactions, enhancing guest satisfaction.
- Assisted customers with product inquiries and provided exceptional service.
- Coordinated inventory management processes to ensure stock accuracy.
- Trained new associates on store policies and customer service protocols.
Shift Leader
Popeye's Chicken
Goodyear
04.2016 - 01.2017
- Led closing shift operations, coordinating staff to complete end-of-day procedures efficiently.
- Operated POS system to process customer orders accurately, ensuring adherence to cash-handling controls.
- Supervised team members during high-volume service periods.
- Managed inventory levels and ensured stock availability for operations.
- Trained new employees on food safety and customer service standards.
Team Member
Church's Chicken
Avondale
10.2013 - 04.2016
- Greeted customers and handled front-counter interactions to enhance customer satisfaction and ensure order accuracy.
- Operated point-of-sale system to process orders and payments while maintaining transaction accuracy.
- Managed fryers and kitchen equipment to ensure food quality and safety, contributing to consistent service outcomes.
- Maintained fryers and cooking equipment to meet safety and quality standards, reducing downtime and waste.
- Led end-of-day closing operations to ensure accurate cash handling and store readiness for next shift.
- Developed and delivered new hire orientation and training to shorten ramp-up time and improve service consistency.
Education
BACHELORS - HEALTHCARE ADMINISTRATION
University of Phoenix
phoenix01-2026
HIGH SCHOOL DIPLOMA -
Desert Edge High School
01-2014
Skills
- Patient registration
- Patient intake
- Insurance verification
- Medical billing and coding
- Healthcare compliance
- Quality assurance processes
- Patient communication
Timeline
Admitting Representative
Banner Health
11.2021 - Current
Shift Manager
Cafe Rio Mexican Grill
12.2019 - 11.2021
Dishwasher
Cracker Barrel
04.2019 - 07.2019
Team Member
Oasis Outsourcing
12.2017 - 04.2018
Associate
Walmart
01.2017 - 12.2017
Shift Leader
Popeye's Chicken
04.2016 - 01.2017
Team Member
Church's Chicken
10.2013 - 04.2016
BACHELORS - HEALTHCARE ADMINISTRATION
University of Phoenix
HIGH SCHOOL DIPLOMA -
Desert Edge High School