Zanaiya Thomas
Pomona,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum Call Center
Ontario, CA
01.2023 - Current
- A tech-savvy problem solver multitasking to repair a variety of services and equipment.
- Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
- Provide over the phone internet repair in a high-volume setting using advanced diagnostic tools to help address technical inquiries and get services running smoothly, talking customers through fixes.
- Scheduling appointment for field technicians. Ability to navigate multiple computer systems, applications, and utilize-search tools to find customers' information.
- Also process customers payments as needed.
Online Personal Shopper
Walmart
Ontario, CA
03.2019 - 01.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Confirmed all selected items were in excellent condition with intact packages.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Maximized efficiency by scanning items quickly and completing as many as 100 orders per hour.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Sales Associate
JCPenney
Montclair, CA
10.2018 - 01.2019
- At JCPenny's I worked as a seasonal sales associate
- Welcomed each customer to fitting room with warm smile and kind words.
- Provide knowledge on products available in store and on website Maintain sales floor organized and presentable
- Responsible for finding available fitting rooms for clients and answering client questions.
Medical Receptionist Internship
Dr. Nakano Stephen K DC
Gardena
06.2018 - 08.2018
- I did this internship during the summer to gain knowledge and hands on experience
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
Education
High School Diploma -
Pomona High School
Pomona, CA05-2021
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- Account Management
- Multi-Task Management
- Payment Processing
- Order Fulfillment
- Medical terminology knowledge
- Active Listening
- Problem-solving abilities
- Customer Relations
- Customer Service
- Order Processing
Certification
BLS for Healthcare Providers, 09/01/22, Present, High-quality CPR for adults, children, and infants. The AHA Chain of Survival, specifically the BLS components. Important early use of an AED. Effective ventilations using a barrier device. Importance of teams in multi rescuer resuscitation and performance as an effective team member during multi rescuer CPR. Relief of foreign-body airway obstruction (choking) for adults and infants.
Assessments
Customer Focus & Orientation, Proficient, 03/01/20, Responding to customer situations with sensitivity
Timeline
Customer Service Representative
Spectrum Call Center
01.2023 - Current
Online Personal Shopper
Walmart
03.2019 - 01.2023
Sales Associate
JCPenney
10.2018 - 01.2019
Medical Receptionist Internship
Dr. Nakano Stephen K DC
06.2018 - 08.2018
High School Diploma -
Pomona High School
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