Zanaya Nelson
Waukegan,IL
Overview
2
2
years of professional experience
Work History
Cashier
Target
Gurnee, IL
09.2024 - 01.2025
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Greeted customers promptly and responded to questions.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Crew Member
Portillo’s
Gurnee, IL
01.2024 - 07.2024
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Served food quickly for positive guest experiences.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Assembled and served meals according to specific guest requirements.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained an organized work area to ensure efficient operations.
Cashier
Jewel Osco
Gurnee, IL
12.2022 - 09.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Counted and balanced cash drawer at the beginning and end of each shift
- Welcomed customers, offering assistance to help find store items.
- Greeted customers and answered any questions they had about the store's products and services.
- Offered customers carry-out service at completion of transaction.
- Greeted customers promptly and responded to questions.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05.2024
Skills
- Customer service
- Cleaning and sanitizing
- Cash handling
- Patience and empathy
- Time management skills
- Team collaboration
- Customer assistance
- Work ethic and integrity
- Reliability and punctuality
- Attention to detail
- Written and verbal communication
Timeline
Cashier
Target
09.2024 - 01.2025
Crew Member
Portillo’s
01.2024 - 07.2024
Cashier
Jewel Osco
12.2022 - 09.2023
High School Diploma -
Waukegan High School