Zanazha Hallback
Norfolk,VA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Marriot Hotel and GC Services Call Center. Proven ability to enhance guest satisfaction and resolve issues effectively. Skilled in time management and adept at utilizing call center software to maintain accurate records, ensuring compliance and improving service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Marriot Hotel
Fort Lauderdale, FL
01.2022 - 04.2025
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Responded to inquiries and resolved issues promptly, maintaining high service standards.
- Trained new reception staff on hotel policies and customer service protocols.
Call Center Representative
GC Services Call Center
Lakeland, FL
02.2014 - 08.2021
- Assisted customers by addressing inquiries and resolving issues through effective communication.
- Utilized call center software to document customer interactions and maintain accurate records.
- Adapted quickly to new systems and procedures, ensuring compliance with company guidelines.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Education
High School Diploma -
Kathleen High School
Lakeland, FLSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Front Desk Receptionist
Marriot Hotel
01.2022 - 04.2025
Call Center Representative
GC Services Call Center
02.2014 - 08.2021
High School Diploma -
Kathleen High School