Zander Yates
Louisville,Kentucky
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Positive attitude and driven towards any goal that is placed before me, allowing me to delegate any new obstacles present in my way. Confident worker with strong mentality and will to succeed wherever I'm placed.
Overview
5
5
years of professional experience
Work History
Server
Wild Woods Country Club
Louisville, KY
04.2022 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained workers in company procedures or policies.
- Resolved customer complaints regarding worker performance or services rendered.
- Talked to coworkers using computers, radios and other electronic devices.
- Assigned tasks and work hours to staff.
Server
Cheddars Restaurant
Louisville, KY
06.2022 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
Severt
Cracker Barrell
Louisville, AL
05.2019 - 08.2022
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Education
Bachelor of Science - Psychology
University of Louisville
Louisville, KY12-2023
Skills
- Point of Sale (POS) system operations
- Price memorization
- Event promotion
- Communicative and structures
- Adept learner
- Problem resolution
- Team management
- Decision-making
- Friendly, positive attitude
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions in two jobs.
- Led team to achieve healthy and steady environment, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations,
Languages
ASL
Limited
Timeline
Server
Cheddars Restaurant
06.2022 - 08.2022
Server
Wild Woods Country Club
04.2022 - Current
Severt
Cracker Barrell
05.2019 - 08.2022
Bachelor of Science - Psychology
University of Louisville
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