Zandra Coleman
North Chesterfield ,VA
Summary
Dynamic Food Service Manager with a proven track record at Chesterfield Juvenile Detention Home, excelling in customer service and staff leadership. Enhanced operational efficiency through effective inventory management and staff training, achieving a notable reduction in food waste. Cultivated a collaborative team environment, driving high standards of food safety and quality.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Food Service Manager
Chesterfield Juvenile Detention Home
Chesterfield, VA
03.2000 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 40 team members.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Assessed the effectiveness of implemented changes periodically, adjusting strategies as needed based on performance metrics and feedback from staff members.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
Education
Social Services
John Tyler Community College
Chester, VASkills
- Customer service
- Food storage
- Staff leadership
- Staff supervision
- Portion control
- Cross-training staff
- Team development
Certification
Servsafe Managers Certification
Timeline
Food Service Manager
Chesterfield Juvenile Detention Home
03.2000 - Current
Social Services
John Tyler Community College