Zane Matila
Garland,UT
Summary
Results-driven professional with a proven record in project management and sales, specializing in client relations and process improvement. Achieved $1.3M in sales within 10 months and consistently delivered projects with profit margins averaging 38%. Experience in client relations and financial management. Demonstrated expertise in customer invoicing and process improvement, contributing to successful project outcomes and high customer satisfaction. Eager to leverage skills to drive business success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Strike and Reel
Plano, USA
11.2024 - Current
- Menu Knowledge & Recommendations: Understanding offerings and ingredients, helping guests make informed choices, and upselling specials or drinks.
- Serving Food and Beverages: Delivering items promptly and professionally, ensuring presentation and timing are up to standard.
- Guest Interaction: Maintaining a friendly and attentive demeanor, resolving concerns, and ensuring a pleasant dining experience.
- Billing & Payment Processing: Presenting accurate checks, explaining charges if needed, and handling transactions efficiently.
- Collaboration with Team: Communicating with kitchen staff, bartenders, and fellow servers to ensure smooth service flow.
Bar Operations
La Reunion
Dallas, USA
11.2023 - 11.2024
- Prepare and serve a variety of beverages, including cocktails, beer and coffee.
- Interact with customers in a friendly and professional manner.
- Take orders for drinks and make recommendations based on customer preferences.
- Maintain cleanliness of the bar area and equipment.
- Monitor alcohol consumption to ensure responsible service.
- Process payments accurately using POS systems.
- Collaborate with other staff members to ensure smooth service flow.
Exhibitor Support Specialist
Freeman
Remote
09.2023 - 05.2024
- Processed inbound phone calls, emails, chats, and maintained the highest level of accuracy, efficiency, and customer service.
- Tracked customer questions and responses.
- Verified the status of customer orders and billing.
- Investigated and resolved escalations.
Renovation Project Manager/Sales
Southernwind Pools
McKinney, USA
06.2021 - 06.2023
- Achieved $1.3M in sales in 10 months with no previous experience.
- Delivered completed projects averaging 38% profit margins.
- Managed a portfolio of 20 to 30 clients.
- Supervised all phases of the construction process including the completion of all required inspections, jobsite equipment safety compliance, customer invoicing and conflict resolutions.
- Drafted design models for clients.
- Met with senior leadership to review project status. Developed action plans for outstanding issues.
- Conducted performance reviews and implemented improvement plans for in-house crews and subcontractors.
Education
Bachelor of Business Administration -
Texas State University
05.2021
Skills
- Project Management
- Financial and Managerial Accounting
- Business Statistics
- Microsoft Office
- Computer Information Systems
- Sales
- Customer Invoicing
- Client Relations
- Process Improvement
- Payment processing
- Customer order tracking
- Upselling techniques
- Product knowledge
- Materials transport
- Attention to detail
- Account management
- CRM software
- Rapport building
Websites
Affiliations
- Committed to personal growth through fitness, currently training for a marathon as part of my health and wellness goals.
- Pursuing spiritual development by actively attending church and working toward completing a full reading of the Bible.
- Socially engaged in discovering enriching, alcohol-free activities with friends throughout the Dallas area.
Timeline
Customer Service Associate
Strike and Reel
11.2024 - Current
Bar Operations
La Reunion
11.2023 - 11.2024
Exhibitor Support Specialist
Freeman
09.2023 - 05.2024
Renovation Project Manager/Sales
Southernwind Pools
06.2021 - 06.2023
Bachelor of Business Administration -
Texas State University
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