Zane Stocker
BELLEVIEW,FL
Summary
Detail-oriented Pharmacy Technician with strong HIPAA compliance, patient care, and workflow optimization skills. Committed to enhancing patient experiences through effective communication and collaboration.
Dedicated healthcare professional with a proven track record in patient care and medication management. Skilled in optimizing workflows, ensuring compliance, and fostering teamwork to improve service delivery and patient satisfaction.
Results-driven Pharmacy Technician specializing in workflow optimization and patient education. Known for problem-solving abilities and effective communication, contributing to enhanced patient experiences and operational improvements.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 3 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
Lady Lake, FL
01.2020 - Current
- Processed prescription orders accurately and efficiently using pharmacy management systems.
- Assisted pharmacists in dispensing medications and providing patient consultations.
- Maintained inventory levels, ensuring optimal stock of medications and supplies.
- Educated patients on medication usage, side effects, and health management strategies.
- Implemented workflow improvements to enhance service delivery and reduce wait times.
- Collaborated with healthcare professionals to address patient medication inquiries effectively.
- Ensured compliance with state and federal regulations regarding pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new staff on operational procedures and pharmacy best practices.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Patient Care Technician
Watercrest Senior Living Group
Lady Lake, FL
05.2023 - 10.2025
- Collaborated with multidisciplinary teams to coordinate patient care plans and improve service delivery.
- Educated patients and families on post-treatment care procedures and medication management.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
Phlebotomist
One Blood
Gainesville, FL
12.2019 - 02.2020
- Collected blood samples using various techniques while adhering to safety protocols.
- Processed and prepared specimens for laboratory analysis, ensuring proper labeling and storage.
- Assisted in training new staff on phlebotomy procedures and equipment usage.
- Maintained accurate records of donor information and sample tracking in electronic systems.
- Conducted pre-donation screenings to assess donor eligibility and health status.
- Implemented process improvements that enhanced sample collection efficiency and reduced wait times.
- Ensured compliance with regulatory standards during blood collection operations, minimizing risks to donors and staff.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Bistro Server
Aimbridge Hospitality
Ocala, FL
07.2018 - 11.2019
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently while maintaining attention to detail.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and best practices.
- Implemented upselling techniques, enhancing guest experience and increasing sales.
- Resolved guest complaints swiftly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Streamlined order-taking process by utilizing digital tools, resulting in shorter wait times for guests.
- Improved table turnover rates by anticipating guest needs and attending to them promptly throughout the meal experience.
- Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
- Increased repeat business through friendly and professional interactions with guests, remembering their preferences and dietary needs.
Patient Care Technician
Freedom Pointe
The Villages, FL
01.2017 - 12.2018
- Assisted nursing staff with patient care tasks, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained accurate documentation of patient information in electronic health records system.
- Implemented infection control protocols to enhance patient safety and reduce hospital-acquired infections.
- Supported mobility assistance for patients, enhancing their independence and recovery process.
- Participated in training new staff on best practices for patient interaction and care techniques.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
No Degree - Licensed Practical Nursing
Abundant Life Nursing School
Mt Dora, Fl10-2025
No Degree - Nursing
Taylor College
Ocala, FL03-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- ADL support
- Specimen collection
- Infection control
- Patient positioning
- Feeding assistance
- Professional bedside manner
- Patient services
- Emergency response
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
Timeline
Patient Care Technician
Watercrest Senior Living Group
05.2023 - 10.2025
Pharmacy Technician
Publix Pharmacy
01.2020 - Current
Phlebotomist
One Blood
12.2019 - 02.2020
Bistro Server
Aimbridge Hospitality
07.2018 - 11.2019
Patient Care Technician
Freedom Pointe
01.2017 - 12.2018
No Degree - Licensed Practical Nursing
Abundant Life Nursing School
No Degree - Nursing
Taylor College