Zaneta Harris
Pleasantville,NJ
Summary
Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.
Overview
13
13
years of professional experience
Work History
Front End Supervisor
ShopRite
Philadelphia
01.2015 - Current
- Assisted team in daily operations, ensuring adherence to safety protocols and operational standards.
- Collaborated with team members to maintain cleanliness and organization of the front-end area.
- Engaged with customers to resolve inquiries, enhancing overall satisfaction and loyalty.
- Contributed to a positive team atmosphere by encouraging open communication and cooperation among peers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Key Holder Supervisor
ShopRite
Philadelphia, PA
01.2015 - Current
- Supervised daily operations, ensuring compliance with store policies and procedures.
- Implemented effective merchandising strategies to enhance product visibility and sales performance.
- Monitored cash handling procedures, ensuring accurate transactions and adherence to financial guidelines.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
Logistics Coordinator
Chewy Warehouse
Mechanicsburg, PA
02.2012 - 12.2015
- Coordinated logistics operations to ensure timely delivery of goods.
- Streamlined inventory management processes, improving accuracy and efficiency.
- Implemented tracking systems to monitor shipments and improve visibility across supply chain.
- Evaluated logistics performance metrics, identifying areas for process enhancements and cost savings.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Education
Associates - Human Services
Atlantic Cape Community College
Mays Landing, NJSkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Staff management
- Training and mentoring
- Relationship building and management
Timeline
Front End Supervisor
ShopRite
01.2015 - Current
Key Holder Supervisor
ShopRite
01.2015 - Current
Logistics Coordinator
Chewy Warehouse
02.2012 - 12.2015
Associates - Human Services
Atlantic Cape Community College