ZANETA L. HOUST
Haslet,TX
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
18
18
years of professional experience
Work History
Beauty Advisor
Sephora
Fort Worth, TX
03.2023 - Current
- Finalized purchases and processed payments.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended complementary products based on guest interests or items selected for purchase.
- Alleviated product theft by maintaining sales floor and shopper awareness.
Inbound Call Center- Client Advisor
Louis Vuitton
Irving, TX
03.2020 - 03.2021
- Met and exceeded a monthly quota by acquiring and maintaining accounts
- Identified customer needs through solution based selling techniques
- Provide all updates and information about tracking and inventory inquires/updates
- Processed order requests and fully utilized all point of sale resources
- Maintained a funnel for planning/forecasting
- Participated in training opportunities on products and services and attended
- Continuously updated knowledge of all handbag products, services, industry trends
Family Service Counselor
Bluebonnet Hills Dignity Memorial
Colleyville, TX
01.2019 - 02.2020
- Participating with all continuous training at on various cemetery & funeral policies/procedures and Dignity University programs
- Maintaining a funnel for planning/forecasting on prospecting utilizing Salesforce
- Understanding the needs of the various family needs upon At Need and Prearrangement Cases
- Educating our families on the full benefits of preplanning their arrangements while emphasizing and explaining the Dignity difference
- Meeting the monthly pacesetter quota
- Creating and maintaining existing business strategies to further expand business
Lily Moore Realty
12.2017 - 12.2019
- Company Overview: Real Estate Brokerage
- Prepare documents such as representation contracts, purchase agreements, closing statements, leases and deeds
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions
- Attend quarterly seminars and trainings to improve sales techniques
- Advise sellers on how to make homes more appealing to potential buyers increasing average selling prices by an increased amount from the initial appraisals
- Evaluate mortgage options helping clients obtain financing at the best rates and terms
- Real Estate Brokerage
Makeup Artist
MAC Cosmetics North Park
12.2014 - 02.2017
- Set and achieve personal and counter goals
- Meet and exceed monthly sales quota and kept up to date with the industry competition
- Monitor stock levels and ensure proper levels to meet business needs, communicating low or out of stock concerns to the store department and vendor partners
- Coach and develop skill sets in artistry and product knowledge
- Building lasting relationships with clients by providing exceptional customer service and utilizing all tools to follow up with each client
- Strategize to build sales volume through events, promotions, and product demonstrations
- AUS/IPT: Always in trend or above the counter average
- Joined Impact Team
- Became Product Specialist
Trish McEvoy Business Manager
Nordstrom
Hurst, TX
10.2013 - 07.2014
- Set and achieve personal and counter goals
- Meet and exceed monthly sales quota and kept up to date with the industry competition
- Monitor stock levels and ensure proper levels to meet business needs, communicating low or out of stock concerns to the store department and vendor partners
- Coach and develop skill sets in artistry and product knowledge
- Building lasting relationships with clients by providing exceptional customer service and utilizing all tools to follow up with each client
- Strategize to build sales volume through events, promotions, and product demonstrations
- Perform daily counter maintenance & merchandising
- Maintaining strong communication between both retailer and vendor
- Received Recognition of Achievement of Season Plan for 2013
Representative - Telesales
Verizon Wireless
Orangeburg, NY
09.2007 - 08.2008
- Met and exceeded a monthly quota by acquiring and retaining accounts of small to midsized businesses
- Identified customer needs through solution based selling techniques
- Provided follow up training for new and existing customers, handled equipment issues, performed rate plan analysis, explained billing and interacted with Business Support Center on customer service issues
- Processed order requests and fully utilized all point of sale resources
- Maintained a funnel for planning/forecasting
- Participated in training opportunities on products and services and attended
- Continuously updated knowledge of wireless products, services, industry trends and the competitive advantages of the marketplace
Customer Care Representative
Verizon Wireless
Nanuet, NY
11.2006 - 08.2007
- Face to face sales and marketing of wireless products and services
- Identified customer needs through solution based selling techniques
- Processed order requests and fully utilized all point of sale resources
- Maintained a funnel for planning/forecasting
- Met and exceeded a monthly sales quota and kept up to date with the industry competition
- Continuously updated knowledge of wireless products, services, industry trends and the competitive advantages of the marketplace
- Participated in training opportunities on products and services and attended sales meetings
Education
Habilitation of the Deaf & Hard of Hearing
TEXAS CHRISTIAN UNIVERSITY
Fort Worth, TX05.2015
Elementary Education
State University of New York, Rockland
Suffern, NY05.2009
Skills
- Sales proficiency
- Sales closing
- Empathy and patience
- Relationship building and management
- Time management
- Verbal and written communication
- Sales coordination
- Active listening
- Inventory control
- Sales expertise
- Management Leadership
References
References available upon request.
Timeline
Beauty Advisor
Sephora
03.2023 - Current
Inbound Call Center- Client Advisor
Louis Vuitton
03.2020 - 03.2021
Family Service Counselor
Bluebonnet Hills Dignity Memorial
01.2019 - 02.2020
Lily Moore Realty
12.2017 - 12.2019
Makeup Artist
MAC Cosmetics North Park
12.2014 - 02.2017
Trish McEvoy Business Manager
Nordstrom
10.2013 - 07.2014
Representative - Telesales
Verizon Wireless
09.2007 - 08.2008
Customer Care Representative
Verizon Wireless
11.2006 - 08.2007
Habilitation of the Deaf & Hard of Hearing
TEXAS CHRISTIAN UNIVERSITY
Elementary Education
State University of New York, Rockland