Zaneta Owens
Mobile,AL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.
Overview
11
11
years of professional experience
Work History
Education and Training Manager
United States Air Force Reserve
02.2019 - Current
- Communicated all learning and performance objectives, schedules, and training assessments to commander and additional staff while maintaining and planning staff calendars.
- Organized and edited training manuals, multimedia visual aids, and other educational materials in accordance with Air Force regulations.
- Monitored and evaluated training performance to determine quality and cohesiveness while decreasing upgrade training time rate from >19 to
- Collaborated with other unit training managers and supervisors to align training programs with organizational goals and objectives while creating shareable spreadsheet to increase productivity rate by three hours weekly.
- Successfully passed most recent IG inspection, improving previous education and training numbers by 74% and increasing deployable rate by 32%
Aerospace Ground Equipment Technician
United States Air Force Reserve
12.2014 - 02.2019
- Performed scheduled maintenance on equipment such as changing fluids, replacing cables, applying reflection material, removing and replacing filters, changing tires and wheel assembly, correcting any wiring or corrosion issues along with many other mechanic/flight delivery duties as well as monitored underground fuel tanks.
- Flawlessly executed 42 periodic inspections/350 maintenance actions: pivotal to AGE flight's 93% equipment operational rate, best seen in 2 years.
- Led training of section personnel- Trained 9+ individuals on new 23A tasks/computer theory & systems knowledge.
- Corrected misdiagnosed aircraft jack fault; Identified missing lift ram ball bearing/terminated pump exchange—saved Air Force $900+
Technical Support
APPLE
01.2015 - 01.2019
- Assisted customers with trouble shooting of various devices such as cell phones, tablets and watches.
- Properly performed corrective actions using company protocol, training subordinates while being awarded for performance and attendance.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Medical Receptionist
Medical Receiptor, CPSI
01.2013 - 01.2015
- Sorted through insurance information, enter patient payments, along with various other payments such as Medicare, Medicaid and Blue Cross into patient's hospital account
- Balance insurance entries with daily bank deposit, place all receipts in order per insurance and scan receipts to patient's account.
Education
BBA - Business Management
Faulkner University
Montgomery, AL10.2024
Skills
- STAFF DEVELOPMENT
- INSTRUCTING AND TRAINING
- MANAGEMENT
- MILITARY
- PROBLEM RESOLUTION
- PUBLIC SPEAKING
Timeline
Education and Training Manager
United States Air Force Reserve
02.2019 - Current
Technical Support
APPLE
01.2015 - 01.2019
Aerospace Ground Equipment Technician
United States Air Force Reserve
12.2014 - 02.2019
Medical Receptionist
Medical Receiptor, CPSI
01.2013 - 01.2015
BBA - Business Management
Faulkner University
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