Zaneta Owens
Mobile,AL
Summary
Insightful Training Manager with experience independently directing and improving operations through effective data driven strategies and policy enforcement.
Overview
14
14
years of professional experience
Work History
Education and Training Manager
United States Air Force Reserve
Biloxi, MS
02.2019 - Current
- Manage Training Program, including implementation of newcomers process (onboarding orientation), ensuring all prerequisites, documentation, and system access are completed accurately and on time. Sole directer of performance objectives, training schedules, task alignment and training assessments.
- Lead and Moderate staff meetings, presenting data points, KPIs and logistics to Commander, Chief Master Sergeants and additional staff while maintaining and organizing staff calendars to include management of agendas, invites, and attendance priority.
- Facilitate live and asynchronous training sessions to include CPR, classified material, Sexual Assault Prevention and Suicide Awareness while becoming authorized Wing Suicide Awareness representative and Group Sexual Assault liaison member.
- Organize and edit training manuals, multimedia visual aids, and other educational materials in accordance with Air Force regulations, implementing scalable solutions and workflows to improve overall enablement efficiency.
- Monitor and evaluate training performance to determine quality, quantity and cohesiveness while decreasing upgrade training time rate from >19 to 12> months, making data-driven decisions with incomplete information, and adapting strategies as deployment needs evolve.
- Collaborate with other unit training managers and supervisors to facilitate training programs with organizational goals and objectives while updating and maintaining relevant training materials across internal tools and creating shareable spreadsheet to increase productivity rate by three hours weekly.
- Successfully passed most recent IG inspection with zero discrepancies, improving previous education and training numbers by 74% and increasing deployable rate by 32%
Aerospace Ground Equipment Journeyman
United States Air Force Reserve
Crestview, FL
12.2014 - 02.2019
- Performed scheduled maintenance on equipment such as changing fluids, replacing cables, applying reflection material, removing and replacing filters, changing tires and wheel assembly, correcting any wiring or corrosion issues along with many other mechanic/flight delivery duties as well as monitored underground fuel tanks.
- Flawlessly executed 42 periodic inspections/350 maintenance actions: pivotal to AGE flight's 93% equipment operational rate, best seen in 2 years.
- Led training of section personnel- Trained 9+ individuals on new 23A tasks/computer theory & systems knowledge.
- Corrected misdiagnosed aircraft jack fault; Identified missing lift ram ball bearing/terminated pump exchange—saved Air Force $900+
Technical Support Technician
Apple
01.2012 - 06.2015
- Resolved technical issues for customers via phone, chat, and in-person support.
- Trained new team members on troubleshooting procedures and customer service protocols.
- Implemented process improvements to enhance response times and user satisfaction ratings.
- Developed comprehensive documentation for common technical problems and solutions.
Education
BBA - Business Administration
Faulkner University
Montgomery, ALSkills
- STAFF DEVELOPMENT
- INSTRUCTING AND TRAINING
- ONBOARDING
- PUBLIC SPEAKING
- PROJECT MANAGEMENT
- BUSINESS OPERATIONS
Timeline
Education and Training Manager
United States Air Force Reserve
02.2019 - Current
Aerospace Ground Equipment Journeyman
United States Air Force Reserve
12.2014 - 02.2019
Technical Support Technician
Apple
01.2012 - 06.2015
BBA - Business Administration
Faulkner University