Zaniyah Westbrook
Atlanta ,Ga
Summary
Reliable and customer-focused Customer Service Representative with 3+ years of experience in fast-paced retail and food service environments. Skilled in cash handling, conflict resolution, upselling, and building strong customer relationships. Recognized for accuracy, efficiency, and delivering outstanding customer experiences. Seeking opportunities for growth and advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Great American Cookies
Dunwoody, GA
02.2025 - 04.2025
- Process cash, credit, and digital transactions with 100% accuracy.
Assist 50+ customers daily in a high-traffic retail environment.
Resolve customer concerns quickly to maintain satisfaction and loyalty.
Restock inventory and maintain organized, clean front-end displays.
Promote rewards programs and upsell featured products to increase sales.
Customer Service Representative
Cinnabon Bakery
Dunwoody, Ga
01.2023 - 01.2025
- Assisted customers with purchases and product recommendations.
- Created Excel spreadsheets to improve inventory tracking efficiency.
- Balanced cash drawers at end of shifts with zero discrepancies.
- Built repeat customer relationships through friendly and professional service.
- Worked flexible shifts to support peak business hours.
Customer Service Representative
Krystal's
Rincon, Ga
01.2022 - 01.2023
- Operated POS system to process orders and payments efficiently.
- Trained new employees on safety procedures and customer service standards.
- Maintained productivity during high-volume rush periods.
- Ensured accuracy in cash handling and order fulfillment.
Education
High School Diploma -
Carver Steam Acadamey
Atlanta, GA05-2025
Skills
Customer Service Excellence
Cash Handling & Drawer Balancing
Point-of-Sale (POS) Systems
Inventory Tracking (Microsoft Excel)
Conflict Resolution
Sales & Upselling
Team Training & Onboarding
Product Knowledge
Time Management
Complaint Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Reference
Latisha Perkins, Maybridge Management LLC, (910) 551-9498, English
Languages
English
Native or Bilingual
Certification
Osha-10
Timeline
Customer Service Representative
Great American Cookies
02.2025 - 04.2025
Customer Service Representative
Cinnabon Bakery
01.2023 - 01.2025
Customer Service Representative
Krystal's
01.2022 - 01.2023
High School Diploma -
Carver Steam Acadamey