Zanna Alaiwi
Medical Receptionist
Minneapolis,MN
Summary
Experienced Medical Receptionist offering excellent skills in patient relations and office management. Expert at using SalesForce appointment scheduling system to manage over 100+ patients weekly. Equipped to handle fast-paced office operations with continuous workflow of patients and assignments. Hardworking job seeker with strong organizational skills. Eager to secure entry-level medical receptionist position and ready to help team achieve company goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Property Manager
House Of Khalid LLC
Minneapolis , MN
01.2021 - Current
- Planned and managed property operating budgets, monitor income and expenses, and prepare reports on leasing (weekly, monthly, quarterly), variance, and capital.
- Managed daily property requirements and plan capital improvements by regularly inspecting properties for damage and inefficiencies.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Planned special events such as lotteries, dedications and project tours.
Personal Care Assistant
Pro-Health Care
Minneapolis, MN
01.2018 - 11.2023
- Collaborate with healthcare professionals, family members, and other members of the care team to ensure individual's needs are met and their overall well-being is promoted.
- Built strong relationships with clients to deliver emotional support and companionship, engaging in conversation, activities, and hobbies to promote social interactions and mental stimulation.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Front Desk Coordinator
Ideal Image MedSpa
Maple Grove, MN
02.2022 - 10.2023
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Managed over 50 customer calls per day and increased sales by 10%.
- Trained all staff on front desk procedures and policies.
Sales Consultant
Ideal Image MedSpa
Tampa, FL
11.2022 - 05.2023
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Retained consistent client base by conducting market research to develop brand strategy.
- Averaged 50k in sales a month through effective salesmanship and great negotiation skills.
Education
Associate Degree in Nursing - Science Education
Anoka Ramsey Community College
Anoka, MN 01.2021 - Current
Certification - Cosmetology Education
Aveda Arts & Sciences Institute
Minneapolis, MN 07.2020 - 10.2023
Skills
Customer Service
Office Administration
Appointment Scheduling
Attention to Detail
Problem Solving
Multitasking
Data Entry
Property management
Business Development
Certification
Certified Personal Care Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Consultant
Ideal Image MedSpa
11.2022 - 05.2023
Front Desk Coordinator
Ideal Image MedSpa
02.2022 - 10.2023
Property Manager
House Of Khalid LLC
01.2021 - Current
Associate Degree in Nursing - Science Education
Anoka Ramsey Community College
01.2021 - Current
Certification - Cosmetology Education
Aveda Arts & Sciences Institute
07.2020 - 10.2023
Licensed Esthetician
03-2020
Certified Personal Care Assistant
01-2019
Personal Care Assistant
Pro-Health Care
01.2018 - 11.2023