Zanovia Garcia
Cheesecake Factory Inc
Rochester,NY
3
years of professional experience
I am a personable and upbeat high school graduate from School of the Arts, equipped with strong communication and organizational skills that ensure seamless guest experiences and effective table management. Proven ability to deliver exceptional customer service while adeptly multitasking, handling reservations, and coordinating seating arrangements. Committed to fostering a welcoming atmosphere that enhances overall guest satisfaction, with a talent for quick learning and adaptability in fast-paced environments. Driven by a relentless pursuit of excellence, consistently striving to exceed expectations in every endeavor.
Work History
Hostess
11 Months- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided friendly and efficient service, enhancing overall dining experience for patrons.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new host staff on operational procedures and customer service standards.
- Resolved guest inquiries and concerns promptly to maintain high satisfaction levels.
- Maintained cleanliness and organization of entrance area to create welcoming atmosphere.
- Assisted in monitoring reservations using restaurant management software for efficiency.
- Collaborated with team members to improve seating strategies during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
Hostess/Head Food Runner
1 Year 1 Month- Facilitated guest seating, food service, and merchandise delivery to enhance customer experience. Operated POS systems and Micros efficiently to support property operations. Assisted at weddings, team gatherings, parties, and corporate events to ensure smooth execution. Handled food delivery to tables and rooms, maintained cleanliness by bussing tables and rolling silverware. Managed reservations, took orders, and resolved customer complaints to maintain service standards.
- Assisted in training new staff on customer service protocols and operational procedures.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Developed knowledge of menu offerings to provide accurate information to guests effectively.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered food and beverages promptly to tables, enhancing customer satisfaction.
- Provided exceptional customer service during high-volume events, ensuring guest satisfaction.
Education
High School Diploma - Drama
- Honor Roll 2023-2025
- 4.0 GPA
- Extracurricular Activities: Drama and Theater productions
- President of the Drama Club
- During my High School years I maintained a perfect GPA, an annual Honor Roll record, taking AP and other high level courses, obtained the Seal of Civic Readiness whilst working, doing plays and musicals, as well as traveling.
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Cleaning and sanitation
Greeting guests
Guest complaint resolution
Efficient collaboration
Seating arrangements
Performance improvement
Restaurant operations
Exceptional communication
Timeline
Hostess
Cheesecake Factory Inc
07.2025 - CurrentRead More
Hostess/Head Food Runner
Rochester Airport Marriott Hotel
07.2023 - 08.2024Read More
School of The Arts
High School Diploma from Drama
Read More
Awards
I have earned multiple Perfect Attendance Awards, High Honor Roll Awards, an award for Achievement, Black Scholar award, the Seal of Civic Readiness, the "New York State Career Development and Occupational Studies Commencement Credential" certificate and more.