Zara Rosales
Payson,AZ
Summary
Results-driven Shift Manager at McDonald's with expertise in operations management and team building, consistently enhancing productivity and client satisfaction. Proven ability to mentor and train staff, ensuring excellence in cash handling practices. Recognized for cultivating a positive work environment that drives exceptional team performance and customer service.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's Fast Food Restaurant
Payson, AZ
07.2021 - Current
- Resolved conflicts between employees or customers in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Provided coaching and guidance to team members when necessary to improve performance.
- Conferred with management and subordinates to resolve problems or complaints.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Directed and led employees and team members on effective operations, methods and procedures.
- Identified needs of customers promptly and efficiently.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Helped employees accomplish tasks during peak periods.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Ensured compliance with food safety regulations and quality standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Babysitter
Friendly Care
Payson, AZ
11.2022 - 03.2023
- Read stories and played alphabet games to promote early literacy.
- Remaining alert at all times while caring for multiple children simultaneously.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Communicated with parents about daily activities and any concerning behaviors.
- Ensured physical and social well-being of each child.
- Transporting children to school, sports activities, or other engagements when necessary.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Using problem-solving skills to anticipate potential issues before they arise.
- Engaged with children on individual basis to build positive, trusting relationships.
- Maintaining a positive attitude while being patient and understanding with the children.
Crew Member
Wendy's
Payson, AZ
05.2022 - 09.2022
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Stocked shelves and cases with new or transferred items.
- Informed customers about daily specials in an engaging manner.
- Checked expiration dates on all products before serving them to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Took orders from patrons and input selections into store computer system.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Upheld high standards of productivity and quality in operations.
Education
GED -
Gila County Arizona
Payson, AZ07-2025
Skills
- Schedule oversight
- Operations management
- Client Satisfaction Emphasis
- Mentoring Individuals
- Team building
- Cash handling
- Training and mentoring
- Shift checklists
Affiliations
- Sewing
- Reading
- Journaling
- Hiking
- Star watching
- cook
Languages
English
Professional
Spanish
Limited
Accomplishments
- I have earned a leadership role
- I was a part of the Rotary Club and earned a membership
- I was in a dream, be it- a program for career support
- I made honors roll in high school one year
References
References available upon request.
Timeline
Babysitter
Friendly Care
11.2022 - 03.2023
Crew Member
Wendy's
05.2022 - 09.2022
Shift Manager
McDonald's Fast Food Restaurant
07.2021 - Current
GED -
Gila County Arizona
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