Zarah Maldonado

• Assisted healthcare providers with patient examinations and procedures.
• Recorded patient medical histories and vital signs accurately.
• Managed appointment scheduling and coordinated patient flow efficiently.
• Maintained cleanliness and organization of clinical areas to ensure safety.
• Experience in multiple clinic environments such as Orthopedics, Cardiology, Pediatrics, Endocrinology, and Vascular Surgery.
• Educated patients on medication usage and follow-up care instructions.

A front desk assistant who is dedicated to giving patients the best experience possible, creating a calm, welcoming, and professional space for not only patients, but also colleagues. Ensuring all patients receive the extensive detail and communication needed for scheduling, or any questions necessary to ensure a smooth and quick check-in process once the patient is in the office.

• Warmly welcome patients, keeping a friendly yet professional conversation while collecting signatures, insurance, and payment to ensure a smooth check in
• Maintain a clean, organized, and professional desk space, along with the waiting area.
• Manage multiple calls per day while still ensuring that both patients in person and over the phone receive my undivided attention
• Well versed in office equipment and technology.
• Manage multiple demands of checking in patients, taking calls, and requesting referrals from the patients provider.
• De-escalating and resolving any patients complaints and issues