Zaria Johnson
Sanford,FL
Summary
Enhanced patient care delivery and optimized scheduling workflows to improve operational efficiency in healthcare environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Health Aide
Plan Life Care
Daytona Beach
01.2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as per care plans, maintaining strict adherence to instructions.
- Monitored client health metrics, reporting changes to healthcare professionals promptly.
- Assisted with mobility and physical exercises, enhancing client independence and well-being.
Medical Assistant
PRC Alliance
Lake Mary
06.2025 - 01.2026
- Assist in patient care, enhancing procedural accuracy and satisfaction.
- Coordinate appointments, boosting scheduling efficiency.
- Support physicians in clinical tasks, elevating patient satisfaction.
- Implement safety protocols, reducing procedural errors.
- Educated patients on treatment plans and medication usage, fostering understanding and adherence for better health management.
Patient Service Specialist
SimonMed
Sanford
03.2025 - 10.2025
- Facilitate patient care by assisting in procedures, leading to enhanced accuracy and improved patient satisfaction.
- Coordinate patient appointments, enhancing scheduling efficiency and satisfaction.
- Resolve patient inquiries, ensuring seamless communication and support.
- Utilize electronic health records to maintain accurate patient data.
- Collaborate with medical staff to streamline patient check-in processes.
- Contribute to improved patient flow, reducing wait times significantly.
Patient Scheduling Coordinator
Orlando Health
Orlando
02.2024 - 03.2025
- Coordinate patient schedules, enhancing efficiency and reducing wait times.
- Deliver exceptional customer service, improving patient interactions.
- Optimize insurance processes for timely service scheduling.
- Maintain accurate electronic health records for seamless updates.
- Manage patient calls to optimize scheduling and reduce cancellations.
Customer Service Representative
Alorica
Lake Mary, FL
01.2023 - 02.2024
- Exhibited strong communication skills.
- Answered 180-200 customer telephone calls promptly.
- Patiently and calmly ensured customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Medical Assistant Diploma Program - undefined
Southern Technical College
Sanford, FL09.2025
Skills
- Perform EKGs, Obtaining Vital Signs, Phlebotomy, Lab and Diagnostic Requisitions, Sample and specimen collection, CPR/BLS, Urinalysis, Glucometers, Injections, Assisting with Patient Exams, Dosage Calculations, Medication Administration, Office Procedures, Chart Documentation, Scheduling, Customer Service, Electronic Health Record Software, Supervision and Team Work, Basic Medical Billing, Basic Medical Coding, Referrals & Prior Authorizations, HIPAA Compliance, OSHA Compliance, Telephone Techniques
Certification
- CPR/BLS
- American Heart Association
- Present
Timeline
Home Health Aide
Plan Life Care
01.2026 - Current
Medical Assistant
PRC Alliance
06.2025 - 01.2026
Patient Service Specialist
SimonMed
03.2025 - 10.2025
Patient Scheduling Coordinator
Orlando Health
02.2024 - 03.2025
Customer Service Representative
Alorica
01.2023 - 02.2024
Medical Assistant Diploma Program - undefined
Southern Technical College