Zaria McNeil

Efficiently managed check-in procedures and greeted patients to enhance service delivery.

Scheduled appointments using electronic health record system, EPIC, to streamline operations.

Verified patient insurance information and accurately updated records for compliance.

Maintained cleanliness and organization of reception area to promote a welcoming environment.

Answered incoming calls, addressing inquiries from patients and medical offices promptly.

Managed office phone lines by checking voicemail, returning calls, and directing messages.

Delivered high-quality administrative support and customer service to sustain patient workflows.

Coordinated scheduling for healthcare visits to enhance operational efficiency.

Managed confidential data with precision to ensure compliance and security.

Generated digital copies of medical documentation for streamlined access.

Facilitated collaboration among healthcare teams to improve patient care.

Oversaw correspondence through telephone and electronic mail for effective communication.

Utilized Meditech and Epic systems to maintain and update patient documentation.

Utilized a classified application to accurately create and issue ID cards for over 15,000 military personnel, dependents, and contractors, ensuring adherence to security protocols and accuracy.

• Processed the termination and disposal of lost, stolen, and expired ID cards, following stringent security measures to protect sensitive information and maintain system integrity.

• Coordinated and organized critical paperwork and documentation related to ID card issuance and management, streamlining administrative processes and ensuring compliance with regulatory standards.

• Conducted regular audits of ID card records and documentation to identify and rectify discrepancies, enhancing data accuracy and supporting operational readiness.

• Managed the secure storage and handling of sensitive identification materials, implementing best practices for confidentiality and integrity by military regulations.

Coordinated and executed comprehensive urinalysis drug testing for both civilian and military personnel, ensuring accurate sample collection and adherence to strict procedural guidelines.

• Administered the preparation, documentation, and secure packaging of over 600 urine samples for shipping, maintaining integrity and compliance with regulatory standards.

• Managed and organized crucial test results and related documentation, utilizing advanced data entry systems to maintain accurate and accessible records for audit and review.

• Implemented and monitored quality control procedures for urinalysis processes, verifying test accuracy and reliability to support the Drug & Demand Reduction Program’s objectives.

• Collaborated with healthcare professionals and administrative staff to streamline testing operations, enhancing efficiency and ensuring timely processing of test results.

Trained and onboarded over 150 new airmen and transferred personnel, utilizing comprehensive educational programs and detailed processing protocols to ensure smooth integration into the Air Force environment.

• Managed complex clerical tasks by coordinating with multiple Air Force organizations, enhancing the effectiveness of the sponsorship program through meticulous record-keeping, email and phone communication.

• Created an effective Human Resources program to officially assign jobs to airman.

• Utilized advanced Excel, and Outlook, and secured Air Force applications to schedule medical appointments, optimizing appointment times to align with military members' work schedules and requirements.

• Oversaw the medical scheduling process by collaborating with the Air Force Medical Facility, facilitating timely appointments for both deploying and non-deploying personnel, and ensuring compliance.

• Developed and maintained detailed documentation and communication systems to track appointment scheduling and personnel requirements, improving operational efficiency and supporting the overall mission.

Prepared, scanned, completed receptionist work, accurately documented over 200 pieces of paperwork daily, ensuring timely and efficient delivery and compliance with organizational standards.

• Sorted and distributed incoming and outgoing fax paperwork to appropriate departments, streamlining communication and reducing processing time by 25%.

• Utilized advanced Excel functions to maintain and update detailed spreadsheets, tracking office inventory and document status with a 99% accuracy rate.

• Coordinated the digital archiving of sensitive documents, implementing systematic filing procedures that improved retrieval efficiency and ensured compliance with data protection regulations.

• Facilitated cross-departmental communication by organizing and managing critical paperwork flow, making and taking phone calls, enhancing operational efficiency, and supporting smooth office operations.