Zaria Singletary
Newark
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
5
5
years of professional experience
Work History
Concierge
Planned Companies
08.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Medical Receptionist
Plano Orthopedic & Sports Medicine Center
01.2024 - 11.2024
- Implemented a proactive Communication system that reminded patients of upcoming appointments, leading to a significant reduction in patient no shows.
- Facilitate smooth front desk operations by verifying insurance information and managing patient records, contributing to a seamless patient experience and error-free billing process
- Warmly welcomed 20-30 guest per shift, coordinating check in and directing them to their destination.
- Maintained an organized, clean, professional work space and waiting area.
Sales Representative Team Leader
Verizon Wireless
09.2019 - 06.2023
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Education
High School Diploma -
Irvington High School
Irvington, NJ06-2017
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Proactive attitude
- Guest services
- Team player mentality
Languages
English
Timeline
Medical Receptionist
Plano Orthopedic & Sports Medicine Center
01.2024 - 11.2024
Concierge
Planned Companies
08.2023 - Current
Sales Representative Team Leader
Verizon Wireless
09.2019 - 06.2023
High School Diploma -
Irvington High School
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