Zariah Cherry
Fort Worth
Summary
Hardworking and detail-oriented Customer Service Representative with a strong background in retail and team leadership. Skilled in addressing customer needs, managing transactions, and improving sales through product recommendations. Seeking to leverage organizational skills and passion for customer service in an entry-level position to contribute to team goals and company success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wescott Acres Luxury Pet Resort
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Guest Advocate
Target
12.2023 - 05.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Cashier Team Lead
Panera Bread
03.2021 - 05.2024
- Addressed customer needs and provided product recommendations, resulting in increased sales.
- Operated cash register accurately for cash, check, and credit card transactions.
- Collaborated with shift managers to resolve customer concerns and ensure smooth operations.
- Restocked and organized merchandise to maintain a clean and efficient workspace.
- Built customer relationships, encouraging repeat business and customer loyalty.
- Upsold additional products to customers, contributing to increased revenue.
- Maintained cash drawer accuracy by counting money at the beginning and end of shifts
- Utilized POS system to enter orders, process payments, and issue refunds
Team Associate
Walmart
09.2021 - 03.2022
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Resolved issues quickly to maintain productivity goals.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Chisholm Trail High School
Fort Worth, TXBachelor's Degree - Criminal Justice
Benedict College
Skills
- Spanish
- Cash Handling
- Team Leader
- Customer service
- Retail sales
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
Accomplishments
- October 2019 to December 2019 FCCLA Participant: Strengthen skills, forge friendships, and make a positive difference in today's world through participation in Competitive Events, serving in leadership positions, attending conferences across the nation, networking with youth leaders, and attaining essential college- and career-ready skills
- AVID Participant: A program designed to increase the number of successful students in higher education and in their lives beyond the class room.
Timeline
Customer Service Representative
Wescott Acres Luxury Pet Resort
06.2024 - Current
Guest Advocate
Target
12.2023 - 05.2024
Team Associate
Walmart
09.2021 - 03.2022
Cashier Team Lead
Panera Bread
03.2021 - 05.2024
High School Diploma -
Chisholm Trail High School
Bachelor's Degree - Criminal Justice
Benedict College
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