Zarina Zharmukhametova
Los Angeles,CA
Summary
Dynamic sales associate with a proven track record at Beautymania, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and a flexible approach. Skilled in cash handling and maintaining accuracy, contributing to a welcoming and efficient store environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Beautymania
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Makeup Artist
Self Employed
Los Angeles, CA
01.2021 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Sales Associate
NYX Professional Makeup
Almaty
10.2017 - 05.2018
Personal Assistant
Diaverum Dialysis Clinic
Almaty
02.2015 - 02.2016
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Customer Service Agent
DHL Express
Almaty
03.2008 - 02.2015
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Data Entry
Kommesk Omir Insurance Company
Almaty
10.2006 - 03.2008
- Increased financial accuracy through meticulous record-keeping and data entry tasks.
- Reduced losses due to mismanagement by ensuring accurate data entry during inventory scans.
- Handled administrative and data entry work for staff.
- Increased efficiency in financial reporting by automating data entry tasks.
- Increased efficiency by streamlining data entry processes for faster input and retrieval.
- Streamlined data entry processes, reducing errors and increasing overall productivity.
Cashier
Hyatt Regency Almaty
Almaty
03.2004 - 10.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Kazakh State University of World Languages And International
Almaty, KazakhstanSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Relationship building
- Flexible schedule
Certification
I accomplished 3 month course for makeup artistry in 2017.
Languages
Russian
Native or Bilingual
Timeline
Makeup Artist
Self Employed
01.2021 - Current
Sales Associate
NYX Professional Makeup
10.2017 - 05.2018
Personal Assistant
Diaverum Dialysis Clinic
02.2015 - 02.2016
Customer Service Agent
DHL Express
03.2008 - 02.2015
Data Entry
Kommesk Omir Insurance Company
10.2006 - 03.2008
Cashier
Hyatt Regency Almaty
03.2004 - 10.2006
Sales Associate
Beautymania
Kazakh State University of World Languages And International